Customer Service Spec II
Company: Ace Hardware
Location: Fredericksburg
Posted on: May 3, 2024
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Job Description:
Compensation Details:
$15.40 to $23.00 per hour
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love,
Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility.
Love. You don't often see values like these in most corporate
statements, but Ace is different. These things are important to us.
They represent our commitment to the company, our employees, to Ace
retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also
offers competitive benefits* that address life's necessities and
perks, many of which expand and improve year after year,
including:
Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday
pay). Newly hired full-time employees will receive a one-time
pro-rated allocation of up to 24 hours of vacation in their first
calendar year depending on the month of hire. Paid sick time in
accordance with applicable state law. You will receive up to 9
holidays per year, depending on the month of hire.
Comprehensive health coverage (medical, dental, vision and
disability - up to 26 weeks short-term disability and long-term
disability) & life insurance benefits for you and your
dependents.
Generous 401(k) retirement savings plan with company contributions,
averaging 9.6% per year of eligible earnings over the past 5
years
Dock to Driver Program: Ace will pay for your CDL License and
Training to provide a career path transition to a Driver
position
Long-term Career Opportunities: Many of our leaders started with
Ace looking for a job, just like you, but found long-term career
opportunities at our 15 Distribution Centers across the country and
our Corporate Headquarters. Our company is growing, and we would
love to have you grow with us!
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti,
Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) - access to free visits to
therapists and lawyers, guidance on financial matters, elder and
childcare, and assistance with tickets to entertainment events.
Adoption cost reimbursement
Identity theft protection
* Benefits are provided in compliance with applicable policies.
Job Description:
Schedule: Monday through Friday 7:00am to 3:30pm
Customer Service Representative
You already know, Ace is a place for you to have a long term career
you can be truly proud of, with competitive pay, unheard of
financial incentive opportunities, and comprehensive benefits for
you and your family. Ace Hardware Distribution Centers are where
team players collaborate to support amazing retailers be the most
helpful hardware stores on the planet. You currently serve a
purpose and take pride in enabling independent store owners to
compete and grow as they execute our ultimate goal; being Helpful
within their communities. We currently have an opening in our
Customer Service Department at our Fredericksburg, PA location.
Job Description:
Researching/issuing debits and credits to Ace stores for returned
goods and shortages/damage claims
Assisting retailers with order entry problems
Provide stock checks for Ace stores
Assist retailers either via email or phone
Maintain assigned store files
Requirements:
Previous customer service and data entry required
Good keyboard, math, 10-key experience and analytical skills a
must
Must be able to communicate with Ace retailers to resolve issues in
a fast-paced environment
Strong attention to detail
Must be capable of managing a fluctuating workload and meeting
assigned goals
Strong phone skills
Previous SAP experience helpful
Our Amazing Team:
Participates in a safe work environment ;
Demonstrates quality work performance ;
Supports our Stores / Owners by meeting productivity goals ;
Helps each other by maintaining good attendance ;
Expands their warehouse knowledge by cross training in other
departments; and
Demonstrates our Ace Values of Winning, Ex cellence, Love,
Integrity, Gratitude, Humility, Teamwork .
We want to hear from you!
When most people think of career opportunities with Ace Hardware,
they often think of the helpful cashiers and sales associates at
their local store. However, have you also considered the people
behind the scenes who select, promote, ship and process the
invoices for more than 75,000 products? Maybe you haven't, but we'd
like you to. Because together we help our customers take care of
their homes. Come find out why a career with the Ace Hardware
Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a
policy of promoting equal employment opportunities. The company
recognizes the importance of diversity and leveraging the skills
and talents of all people to the mutual advantage of each
individual and the organization. The company is committed to the
prevention of employment discrimination related to race, religion,
color, sex (including sexual harassment), gender identity, national
origin, age, marital status, disability and military or veteran
status, sexual orientation or any other action covered by federal
or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job
posting, but could be higher based on education and experience.
Please note, compensation decisions are dependent on the facts and
circumstances of each opening. We take into consideration the
minimum requirements outlined in the job description, such as an
individual's education, training and experience, the position's
work location, required travel (if any), and external market
conditions when determining the final salary for potential new
hires.
Be aware that salary estimates published via alternate online job
boards may not be a true representation of the actual pay range
offered for this position. Please refer to the Ace position
description for the accurate starting pay range information and
feel free to discuss this with a Talent Acquisition professional if
you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all
aspects of the position listed. It is meant to cover the
basic/general essential job functions of a particular position. Ace
Hardware Corporation reserves the right to change job duties,
including essential job functions, according to business
necessity.
Ace Hardware is the largest retailer-owned hardware cooperative in
the world with over 5,800 locally owned and operated hardware
stores in approximately 60 countries. Headquartered in Oak Brook,
Ill., Ace and its subsidiaries operate an expansive network of
distribution centers in the U.S. and have distribution capabilities
in Ningbo, China; and Cuautitl--n Izcalli, Mexico. Since 1924, Ace
has become a part of local communities around the world and known
as the place with the helpful hardware folks. For more information,
visit acehardware.com or newsroom.acehardware.com.
Keywords: Ace Hardware, Harrisburg , Customer Service Spec II, Hospitality & Tourism , Fredericksburg, Pennsylvania
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