Are you someone who thrives on helping customers? Loves to or
WOULD love to work in fast-paced inbound call center environment?
Do you want to learn the "ins and outs" of a major student loan
organization? If you answered yes, then we have the position for
Adecco Harrisburg is currently accepting resumes to fill DIRECT
HIRE Inbound Customer Service Representative positions with a major
student loan servicing center located in Mechanicsburg, Pa
Cumberland County AND Harrisburg, Pa Dauphin County. Candidates
should be available to work at EITHER location.
Hours for these positions are: MONDAY THROUGH FRIDAY 12:00PM-9:00PM
40 HOURS PER WEEK, MONDAY THROUGH FRIDAY 2:30PM-11:00PM AND THE
SCHEDULE IS NOT NEGOTIABLE. During the training time which can be
anywhere from 2-8 weeks in length, you must be able to train on
FIRST SHIFT between the hours of 8:00am and 6:00pm.
This is an entry-level position in a fast-paced work environment.
Duties primarily encompass providing basic and routine responses to
customer calls and processing changes to customer accounts.
Interactions with customers are based on client's policy, but some
independence is necessary to ensure a positive customer
Qualified candidates MUST have the following to be considered for
-High School Diploma or GED REQUIRED
-Reliable Transportation (client is not located on a bus route)
-The ability to work Monday through Friday 12:00pm-9:00pm or Monday
through Friday 2:30pm-11:00pm - SCHEDULE IS NOT NEGOTIABLE
-THE ABILITY TO COMMIT TO A 2-8 WEEK PAID TRAINING SCHEDULE WHICH
MAY INCLUDE WORKING A COMBINATION OF HOURS BETWEEN 8A-6P - PERFECT
ATTENDANCE DURING THIS PERIOD IS MANDATORY
-Clear, pleasant voice
-Previous inbound call center experience preferred
-Previous customer service skills required
-The ability to adhere to a business dress code
-The ability to work in a fast-paced environment
-Above average computer skills - assessments will be administered
to qualified candidates
-DUE TO THE SENSITIVITY OF CUSTOMER INFORMATION YOU WILL BE EXPOSED
TO, MAINTAINING CONFIDENTIALITY IS REQUIRED AND IS SOMETHING OUR
CLIENT TAKES VERY SERIOUSLY. Our client is required to perform a 5C
Federal Clearance check on all hired employees. This will include
ALL Federal, State, Felony, Misdemeanor and Summary offenses from
the age of 18 to present.
-Pay Rate for these positions is $11.50 per hour - THIS IS NOT
Job duties will include but are not limited to:
-act as the principle point-of-contact for customers through either
inbound or outbound communication (quality assured e-mail, work
call queue, prepare correspondence, direct phone calls, etc.)
-taking approximately 15 calls per hour; and performs a variety of
-attendance, reliability, dependability and attention to detail are
key characteristics that will make you successful in this
-due to the sensitivity of customer information you will be exposed
to, maintaining confidentiality is required and is something our
client takes very seriously.
Physical Requirements of the Job include but are not limited
-Performs work required for this position in an office
-Remain sedentary for significant periods of time
-Ability to use basic office equipment (fax machine, copier,
telephone, printer, etc.)
Mental Requirements of the Job include but are not limited to:
-Ability to communicate clearly and effectively. Provide
information clearly either through oral communication or through
-Ability to work effectively in a results-oriented environment.
-Ability to work effectively in a team environment.
Highlights and Benefits of this position include:
-The starting pay rate is $11.50 per hour.
-Our client offers an additional differential for associates who
successfully pass the client's Spanish skill test and are assigned
to the client's Spanish call line on a regular basis.
-Wage employees (call center employees in entry-level positions)
can enroll in an employee-paid limited health plan offered by the
client on the first date of employment.
-There are 7 paid holidays (New Years Day, Memorial Day, Fourth of
July, Labor Day, Thanksgiving, day after Thanksgiving and
-Employees begin earning paid vacation and sick leave after working
750 hours (which is approximately 20 weeks/5 months)
-Free parking is available.
If you are interested in this great DIRECT HIRE opportunity, please
choose the "reply" feature of this website and be sure to include
your resume! Once your information is received by our branch, we
will contact you within 48 hours of receipt. Please note, only
qualified candidates will be contacted. For additional information,
please view our website at www.AdeccoUSA.com.
Equal Opportunity Employer