Tolling Back Office SME - Hybrid

Company: Compass Solutions
Location: Harrisburg
Posted on: November 19, 2023

Job Description:

Engagement Type:

Contract

Short Description:

Tolling Back Office SME (2 positions) **Remote/Hybrid - Please review Engagement Requirements in the Complete Description.

Complete Description:

Engagement Requirements -- The Candidate shall be located within the Continental United States. There is no opportunity for "Off-shore" resources for this Statement of Work. -- Successfully complete ePATCH background check, and ClearChecks National Criminal Background Check prior to engagement start. -- Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime. -- The Candidate work in a Hybrid location mode, where the Candidate will be remote for one week, then will be onsite at the PTC's CAB or TIP buildings for two weeks. This hybrid rotation may continue for the duration of the engagement. Any deviation needs to be approved in advance by the Project Principal. o CAB - 700 South Eisenhower Boulevard, Middletown, PA 17057 o TIP - 2850 Turnpike Industrial Drive, Middletown, PA 17057 -- No additional compensation for any travel required, and rate is inclusive of any travel costs. Justification: The PTC is implementing a new UBOS solution. This involves the Tolling Back office as a key part and the primary source of revenue for the PTC. Therefore, the PTC needs a subject matter expert who can fully understand our current systems and our desires for UBOS and work with the System Integrator (SI) to assure the PTC receives a fully functional and reliable Back Office Tolling solution as part of UBOS that can support the operations needs efficiently for a high volume back office. Description of Duties The selected Candidate will perform the following duties: --- Study and understand the PTC's current Back Office Tolling structure and functionality. --- Study and understand the PTC's desired Back Office Tolling functionality. --- Study and understand PTC's business rules and validate the application of the same in the new system. --- Using knowledge gained to coordinate changes and designs to the UBOS and the PTC's other technologies to assure the PTC's needs are met and including following the standards and policies. --- Act as a subject matter expert and represent the PTC in meetings and reports with the UBOS team. --- Using the candidate's background and experience to advise on designing a CRM based back-office system with a focus on ease of use for the PTC agents to assist customers quickly and perform their duties in an easy and efficient manner. --- Using the candidate's background and experience to advise on designing a CRM based back-office system with a focus on ease of use for customers to pay by maximizing self-service capabilities. --- Act as a subject matter expert to raise concerns and possible issues to the PTC leadership with enough details for the PTC leadership to decide on how to proceed. --- Develops and maintains plans and other documentation as required using PTC established standards, procedures, templates, and methodologies. --- Develops and maintains a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. --- Follows the tasks and other duties assigned by the PTC. --- Utilizes various software and/or technology tools to perform job duties. --- Performs related duties as assigned. Desired Skillset The ideal candidate will have: -- 15+ years of Tolling Experience across multiple tolling agencies. -- 10+ years of hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations, with a focus on designing for ease of use for agents and for ease of use for customers to pay by maximizing self-service. -- 5+ years of direct hands on experience within a Tolling Agencies Back Office. -- 3+ years of hands-on experience in managing large volume contact centers for Tolling Organizations. -- Proficient in the Microsoft Office 365 suite of business software including Work, Excel, and PowerPoint, plus proficient in Microsoft Project. -- Additional beneficial skills include: --- Microsoft Dynamics CE experience or certifications -- Ability to work independently to accomplish the tasks and duties assigned. Minimum Experience -- 10 years of tolling experience across multiple tolling agencies. -- 5 years of hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations. -- 3 years of direct hands on experience within a Tolling Agencies' Back Office. -- Equivalent combination of education and/or experience may be accepted. Certifications / Education in all cases -- Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.

Client Information

Work Location:

Dauphin County

GL:

Competitive: Non-SDB/VBE

Cost Center:

PTC

Project:

00001-Temporary Default

Required/Desired Skills

Required /Desired



Skill

Required /Desired

Amount

of Experience

Tolling experience across multiple tolling agencies.

Required

10

Years





Hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations.

Required

5

Years

Direct hands on experience within a Tolling Agencies Back Office.

Required

3

Years



Bachelor's degree in business management or information systems.

Required





Proficient in the Microsoft Office 365 suite of business software including Work, Excel, and PowerPoint, plus proficient in Microsoft Project.

Required







Microsoft Dynamics CE experience or certifications

Highly desired

Keywords: Compass Solutions, Harrisburg , Tolling Back Office SME - Hybrid, Administration, Clerical , Harrisburg, Pennsylvania