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Technical Writer - Finxact

Company: Fiserv
Location: Harrisburg
Posted on: September 22, 2022

Job Description:

Position SummaryAs part of a dynamic team building the next-generation core-as-a-service banking platform, the Technical Writer will play a key role in creating and delivering content to enable a rapidly growing partner and client ecosystem.Essential Duties and ResponsibilitiesThe type of activities expected to be performed at this level include, but are not limited to:--- Writes and edits technical documents including online reference materials, learning artifacts and product manuals--- Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process--- Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding--- Determines the type of publication and/or artifact that will best serve the project requirements--- Takes ownership of the complete authoring process, from ideation to publishing --- Takes full ownership of content release timelines and scheduling--- Works cross-functionally with product, engineering, services and marketing teams to build a cohesive body of knowledge--- Edits and publishes documentation authored by other parties within the company--- Writes and edits procedural documentation such as user guides and manuals--- Research API's and financial product samples to fully understand the product--- Gathers feedback from stakeholders to improve technical documents.--- Performs other related duties as assignedEducation and Experience Minimum Qualifications--- A Bachelor's degree in related discipline such as Communications, Training/Education, Business Management, or Information Systems, or the equivalent combination of experience and education--- Related work experience in a bank of other financial industry organization--- Experience within the financial technology and services space--- Experience writing transactional knowledge content that focuses on efficient issue resolution--- A comprehensive portfolio of writing catered to both technical and non-technical audiences--- Experience transforming the layout of a document to increase visual appeal, allow easy scanning and at-a glance comprehension--- Experience using knowledge management collaboration tools such as Salesforce, Oracle, ServiceNow, etc.--- Experience with authoring content in markdown and leveraging version control systems such as Git, Mercurial, Subversion, etc.--- Experience with RESTful application programming interfaces (API)Core Competencies--- Creativity.--- Collaboration.--- Customer service.--- Efficiency.--- Editing and proofreading.Location/Travel--- Remote (telecommute) position within the contiguous United States.--- Minimal travel (

Keywords: Fiserv, Harrisburg , Technical Writer - Finxact, Advertising , Harrisburg, Pennsylvania

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