Route Support Specialist
Company: NIXON MEDICAL
Location: Beltsville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: Job Summary: The
Route Support Specialist (RSS) core responsibility is to
professionally “fill in” for RSR’s on vacation, RSR “call outs,”
and open routes as well as support the team. The RSS is responsible
for ensuring timely and accurate delivery of medical linen and
clothing and customer service to our customers; addressing account
issues concerns and complaints as presented by the customer during
on-site visits and ensuring customer satisfaction thru an efficient
and professional processing of paperwork and account
data/information manner. Essential Functions: Support the service
management team by professionally filling in when RSR’s are out or
when routes are open When not filling in, Ride with RSR’s on your
assigned team to learn their customers Service assigned accounts by
delivering clean removing soiled products and addressing customer
service issues in an efficient professional and productive manner
Enter all service-related data and signatures into assigned Route
Assistant (PDA). Manage customer invoices and product inventories
in an accurate manner. Efficient on-site account maintenance to
ensure minimal lost business and service credits. Communicate daily
with supervisor as needed to resolve customer concerns that arose
from the day’s activity. Observe and practice corporate policies
procedures and safety protocols relating to handling of product and
driving. Requirements: Required Skills & Abilities: Minimum of 1
year in a RSR role. Skilled with Nixon’s inventory management
practices and the Nixon Service Difference, NPS scores must be at
or above company average. The ability to lift at least 75 pounds
repetitively on a daily basis. Physical Requirements: Appearance:
Associates will be required to wear clothing that is always in
accordance with the company’s dress code policy. PPE: Protective
equipment is not required to perform essential job functions. While
performing the duties of this position, associates will be required
to sit for significant and/or prolonged periods of time while at
their workstation. Associate may be required to stand, walk, and/or
walk up and down stairs/steps frequently throughout the workday.
Normal lifting of up to 10 pounds is required. When at their work
area, Associate is in a temperature-controlled environment with
minimal possible exposure to extreme temperatures (heat, cold,
humidity, etc.). Noise level is low or what could be expected in an
office environment. Travel is not required. Overtime may be
required. Voluntary overtime requires prior supervisory approval.
Required Credentials: A High School Diploma or GED is required (4
year bachelor's degree is preferred, or the equivalent combination
of education, military or relevant work experience) Valid driver’s
license and clean driving record required at all times. In addition
to these requirements, you will need to pass a DOT physical,
pre-employment drug screening, and lifting assessment testing.
Disclaimer: This description does not state or imply that the
duties listed above are the only duties to be performed by the
Associate. Associates are required to follow job-related
instructions and perform other job-related activities requested by
their supervisor. All requirements are subject to possible
modifications in order to provide a reasonable accommodation to
individuals with physical or mental disabilities as defined in the
Americans with Disabilities Act. Some requirements may exclude
individuals who pose a direct threat or significant risk to the
health and safety of themselves or other Associates. Nixon Medical
is an equal opportunity employer IND1
Keywords: NIXON MEDICAL, Harrisburg , Route Support Specialist, Customer Service & Call Center , Beltsville, Pennsylvania
