Archery Customer Service Representative
Company: Lancaster Archery Supply
Location: Leola
Posted on: April 1, 2026
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Job Description:
The Archery Customer Service Representative is responsible for
answering customer calls, live chats and emails to provide
excellent customer service. Customer interaction will include but
not be limited to placing orders, answering technical questions and
providing assistance with all customer related concerns. Primary
Duties and Responsibilities: • Answer all calls, live chats and
email tickets delegated by queues • Provide excellent customer
service through placing of orders and technical support •
Communicate clearly with customers to provide accurate, timely
information • Provide efficient follow up as needed or requested by
customers • Successfully work through customer grievances resulting
in a satisfied customer • Maintain active and dynamic knowledge of
products in inventory • Other duties and special projects as
assigned by management Qualifications: • Strong ability to
communicate professionally both verbally and in writing with
customers and employees • Positive, empathetic and professional
attitude and desire to work with customers at all times • Passion
for archery as an all-encompassing sport, with experience in at
least one discipline • Basic computer skills, including experience
with Microsoft Office • Detail oriented with strength in
multi-tasking • Strong work ethic, self-motivating and able to work
independently and in a team • Ability to work in a fast paced
office environment • Desire to uphold values and integrity of the
company through sound ethical decisions • Able to work occasional
evening and weekend hours • Ability to fluently speak and write in
a language other than English is desired, but is not a requirement
for employment Benefits: Medical eligible 1 st of the month after
date of hire Dental eligible 1st of the month after date of hire
Vision eligible 1st of the month after date of hire 401K Paid
Vacation Paid Holidays Paid Sick Life Insurance and AD&D Short
Term & Long Term Disability Insurance Employee Discount
Keywords: Lancaster Archery Supply, Harrisburg , Archery Customer Service Representative, Customer Service & Call Center , Leola, Pennsylvania
