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Desktop Support Engineer

Company: Vector Consulting, Inc
Location: Harrisburg
Posted on: September 8, 2020

Job Description:

Our Government client is looking for an experienced Desktop Support Engineer on a renewable 6 months contract in Harrisburg, PA. Position ndash Desktop Support Engineer Candidate will be a member of the Workstation Support Team located in Central OfficeHarrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health this includes tracking down PCrsquos that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Essential Responsibilities bull Monitor incident queues for issues and take ownership and assist customers as required bull Keep all support tickets up to date and well documented bull As required, provided documentation on issue resolution for other teams bull Monitor and report on PC issues, escalate issues work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Required Skills and Experience middot 3 years of experience Deploying PCrsquos and providing support to end users in a large enterprise environment (1,000 PCrsquos ) Required middot 3 years of experience Develop, test, maintain PC images Required middot 3 years of Experience supporting PCrsquos in a large domain environment Required middot 3 years of experience Installing and configuring PC hardware and peripherals Required middot 3 years of experience in Repairing PCrsquos by replacing hard drives, motherboards, memory, etc. Required middot 3 years of Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos Required middot 3 years of Knowledge of Active Directory and experience troubleshooting GPOrsquos and name resolution Required middot 3 years of Experience with managing profiles and certificates on Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos Required middot 2 years of Experience supporting Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos using remote tools (SCCM remote, RDP, ARD) Required middot 2 years of experience with Application Support for MS Office 365 on Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos Required middot 1 yearsrsquo Experience integrating Macintosh systems into an Active Directory Domain environment Required middot 2 years of Scripting experience with VBS and PowerShell Highly desired middot 2 years of Configuration Management Console queries and reporting experience Highly desired middot 2 years of SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize Highly desired middot 2 years of Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) Highly desired middot Microsoft Certification Highly desired middot Able to communicate in a clear manner Desired middot Change oriented ndash improve processes and confront difficult circumstances in creative ways Desired middot Demonstrated customer focus building strong customer relationships Desired middot Effectively evaluate information to make correct decisions Desired middot Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information Desired middot Strong team player ndash collaborate with others, be open to other ways of doing things Desired middot Interested in emerging technologies demonstrated through training and attending technical events Desired About Vector Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAY www.vectorconsulting.com httpwww.vectorconsulting.com ldquoCelebrating 30 years of servicerdquo

Keywords: Vector Consulting, Inc, Harrisburg , Desktop Support Engineer, Engineering , Harrisburg, Pennsylvania

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