Advanced Technical Support Engineer - CAS

Company: Momentive Performance Materials USA LLC
Location: Harrisburg
Posted on: October 15, 2020

Job Description:

POSITION TITLE:

Advanced Technical Support Engineer - CAS

POSITION SUMMARY:

The Advanced Technical Support Engineer - CAS (also referred to as an Application Development Engineer or ADE) provides the technical expertise required to develop new businesses for existing and new products. The ADE must understand the needs of customers, establish long-term relationships, and deliver technical solutions.

JOB DESCRIPTION:

LABORATORY WORK AND FORMULATIONS DEVELOPMENT

* Development of new formulations demonstrating the performance benefits of Momentive s product portfolio BASED ON A STRONG UNDERSTANDING OF THE INDUSTRY CUSTOMER NEEDS AND END-USE APPLICATIONS

* UNDERSTANDING OF COMPETITIVE TECHNOLOGIES, ABILITY TO IDENTIFY ALTERNATIVES TO EXISTING COMPETITIVE GRADES

* INDEPENDENTLY PLAN AND EXECUTE laboratory work in support of customer requests, new product launches, quality complaints and assessment of competitive materials as assigned

* CREATE THE INSTRUCTIONS/GUIDELINES WITH THE RESPONSE ON MAIN CUSTOMERS TECHNICAL QUESTIONS AND ISSUES

* Maintain and promote a safe laboratory environment in accordance with applicable quality standards

NPIS/NPCS WORK

* SUPPORT OF NEW INTRODUCTIONS INCLUDING the development of formulations and THE CREATION OF TECHNICAL LITERATURE

* SUPPLY CREATIVE INPUT INTO THE DESIGN OF NEW PRODUCTS THAT PROVIDE ADDED VALUE IN THE MARKET. THIS SHOULD INCLUDE THE DEFINITION OF CLEAR TECHNICAL TARGETS AND VALUE PROPOSITION.

SUPPORT FOR MARKETING, SALES, AND TECHNOLOGY

* Work closely with marketing, sales, technology, and other teams TO IDENTIFY NEW BUSINESS OPPORTUNITIES to drive growth for the business.

* ACTIVE participation in the calls and meetings, providing VALUABLE feedback on Momentive colleagues requests

* SHARE THE INFORMATION REGARDING LOCAL MARKETS UPDATE, CUSTOMERS SUCCESS STORIES, NEW BENEFITS, AND PERFORMANCE OF MOMENTIVE OR COMPETITIVE PRODUCTS.

* PROVIDE SUPPORT TO THE ADE TEAM MEMBERS SEARCHING FOR THE INFORMATION TO RESPOND TO CUSTOMERS ISSUES

CUSTOMERS AND DISTRIBUTORS SUPPORT

* INDEPENDENTLY PROVIDE PROFESSIONAL CUSTOMER SUPPORT related to the use of new and existing products: presenting technologies, answering questions, troubleshooting, translating customer needs, and providing technical and marketing recommendations

* ARRANGE REGULAR DISTRIBUTORS/CUSTOMERS/NEW EMPLOYEES TRAINING

* CREATE PROMOTIONAL LITERATURE AND OTHER TOOLS (FLYERS/NEW PRESENTATIONS/VIDEOS) TO SUPPORT DISTRIBUTION TEAMS

* HAVE THE ABILITY TO DEVELOP CLOSE RELATIONS WITH CUSTOMERS/DISTRIBUTORS

PRO-ACTIVE MARKETING ACTIVITIES

* BE AN ACTIVE PARTICIPANT of exhibitions/seminars/other events, and represent MPM in public platforms when needed.

* Help with organization and sample preparation for those activities.

* GOOD UNDERSTANDING OF MARKET TRENDS AND THE ABILITY TO USE THIS KNOWLEDGE WHILE TALKING WITH EXTERNAL AND INTERNAL CUSTOMERS IN EXHIBITIONS/SEMINARS/TRADE SHOWS.

TRAVEL UP TO 50%

IDEAL CANDIDATE LOCATION WITHIN A TWO HOUR RADIUS OF TARRYTOWN, NY.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, bend, stoop, crouch, twist, turn, lift. and move about the facility. Walking, walking on irregular surfaces and balancing will be required. Reaching, feeling, finger movement, grasping, hearing, sight and the ability to speak clearly will be required. Regularly, lifting, carrying, pushing and pulling up to 50 lbs. Ability to wear personal protective equipment; ability to pass a fit-test and wear a respirator is required for most positions.

The environment for this position is a laboratory setting. Candidates should be able to adapt to a traditional business environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL DETAILS:

REQUIRED QUALIFICATIONS:

* Technical Degree or commensurate technical work experience

* Minimum 3+ years of experience in application development.

* Experience in the desired industry/segment in Application Development, and/or Product Development and/or Technical Service role.

* Familiarity with the use and application of common raw materials used in the desired industry.

* Excellent oral and written communication skills

* HAVE THE ABILITY TO INDEPENDENTLY PERFORM OR COORDINATE ANY REQUIRED ANALYTICAL TESTING, INTERPRET RESULTS AND DRAW CONCLUSIONS FOR REVIEW WITH SCIENTISTS AND ENGINEERS

* Demonstrated ability to prioritize and handle multiple projects simultaneously.

* Experience working in a cross-functional team environment with a strong customer focus.

* Problem-solving skills

* Willingness to travel

* Proficiency in Microsoft office

* ABILITY TO LEAD PROJECTS WITH MINIMAL SUPERVISION.

PREFERRED QUALIFICATIONS:

* Demonstrated skill in the formulation of industry product forms

* Able to effectively communicate results clearly and precisely and document conclusions and recommendations INCLUDING AUTHORSHIP OF FORMAL REPORTS

* M.S in an applicable technical discipline.

* Creative self-starter

#LI-NK1

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.

In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test and submit to a background investigation as part of the selection process.

Candidates are required to have unrestricted authorization to work in the United States.

If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role 18 months.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.

Keywords: Momentive Performance Materials USA LLC, Harrisburg , Advanced Technical Support Engineer - CAS, Engineering , Harrisburg, Pennsylvania