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Engineering Technician

Company: Inclinator Company of America
Location: Harrisburg
Posted on: May 9, 2022

Job Description:

Inclinator Company of AmericaTitle: Technical Support (Electrical / Mechanical ) EngineerJob Summary: Member of team for customer (authorized dealer) technical support issues. Answer phone calls and emails from company authorized dealers pertaining to residential elevator installation issues, repairs, warranty parts and product questions. When providing tech support, enter parts orders and issue return material authorizations (RMAs).Major Duties and Responsibilities:Provide daily technical support to inquiries from company dealers. Generally, tech support will be provided to customers via a queued arrangement but sometimes will be prioritized depending on need or customer. Generally, a Zendesk ticket will be entered for each significant technical support inquiry. Information entered includes date, dealer, equipment and issue, etcEnter customer part order requests, if required, in ERP system during tech support calls.Issue RMAs to customer, if required, in ERP system during tech support calls.Process receipt of customer RMAs (packages) while reviewing incoming RMAs items.Work with other engineering team members to resolve technical issues, improve products, & when possible for research and development. Work with any employees to help resolve technical issues for customer.Identify reoccurring technical support issue that can be corrected by tech bulletins, drawings, documents, or videos. Subsequently generate tech bulletins, drawings, documents, or videos with manager approval.Provide periodic class room presentations and instructions to dealers attending Inclinator University trainingOther duties as assigned by managerQualifications Required:Strong mechanical and electrical aptitude. Ability to trouble shoot electromechanical systems effectively.Working knowledge of relays, transformers, switches, indicators, electric motors, gear reducers, hydraulic systems, etc.Ability to learn and understand the function and operation of mechanical hardware used for elevator and lift systemsAbility to interpret / read / learn ladder diagrams, schematic & wiring diagrams as well as various mechanical drawings.Strong verbal and written communication skillsStrong computer skills, particularly in MS OfficeWorking knowledge of Computer Aided Drafting (CAD) software. ACAD 2D & DraftSightAbility to multi-task and organize in a dynamic and task varying work environmentOffice skills including answer phones, filing and copyingMinimal travel required to assist in trouble shooting company productsThe ability to move/lift objects up to 50 pounds.Embrace company's core values of commitment & excellence. Be humble, caring, and compassionate as well as be a team player.Qualifications Preferred:Direct engineering experience for an elevator manufacturerDirect experience with ERP manufacturing software programDesired Attributes:High energy drive always looking for the next thing to doPositive, optimistic can do attitudeHigh desire to learn and developEducation:Minimum BS College degree Electrical or Mechanical Engineering or related discipline.INCLUSION OF ANY ITEM ON THIS JOB DESCRIPTION IS NOT INTENEDED TO EXCLUDE OTHER DUTIES OR REQUIREMENTS DEEMED NECESSARY BY MANAGEMENT FOR OUTSTANDING CUSTOMER SERVICE.

Keywords: Inclinator Company of America, Harrisburg , Engineering Technician, Engineering , Harrisburg, Pennsylvania

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