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Client Desktop Engineer I

Company: BB&T
Location: Harrisburg
Posted on: January 15, 2019

Job Description:

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Under significant supervision, participate as a highly skilled member on a team of Crump Life IT Support team, respond to customer inquiries via the Service Now queue. Take secondary role in installing, configuring, troubleshooting, testing and documenting Client Server systems and software in a laboratory environment. Assist in efforts related to the successful implementation of Client Server systems into production while following BB&T standards and procedures. Work within existing relationships with key support partners, line of business representatives and vendors. Assist in implementation of complex medium to large scale enterprise projects. Assist in development of innovative improvements. Participate in investigating, evaluating and incorporating best practices based on knowledge of environment. Assist in production support, including problem identification and description, ticket documentation, customer/vendor dialogue and root cause analysis. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Participate in efforts related to designing, planning, enhancing, and testing all distributed systems platforms used throughout the enterprise including base-lining current systems, trend analysis and capacity planning as required for future systems requirements. 2. Participate in technical assessment, research, and testing of new technologies as requested using client server design, automation, and scripting best practices and procedures. 3. Participate in the analysis of information to determine, recommend, and plan the use of computers and peripheral equipment, or modifications to existing equipment and systems that will provide capability for proposed project or work load, efficient operation and effective use of allotted resources. 4. Provide second level technical support to Crump Life IT Support systems providing problem analysis and resolution in a timely manner. 5. Participate in all areas of technology management, systems development or systems implementation as assigned. Additional Duties and Responsibilities: The following are a list of the other duties performed, both major and minor, which are not mentioned in the Essential Duties and Responsibilities section. National Sales Meeting and support for offsite conferences throughout the US Printer and scanner support - including setup of printers on print servers throughout Crump Life Points of contact for Information Technology in designated offices Inventory and distribution of hardware throughout the company Second and sometimes third level support for all systems including Citrix, VPN, Outlook/Exchange, etc Active Directory - setting permissions to grant access to system resources Account creation Workstation/Laptop build and deployment Information technology training - includes the everything from connecting your wireless connection to how to keep a clean Outlook mailbox Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree in Computer Science or relevant field, or equivalent education and related training 2. An understanding of applied enterprise computing technology 3. An understanding of problem analysis and systems tuning 4. Demonstrated proficiency in basic computer applications such as Microsoft Office software products 5. Provide solutions to complex problems to knowledge base engineers according to the knowledge base guidelines and writing standards 6. Demonstrated knowledge of printing essentials 7. Ability to travel, occasionally overnight BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Keywords: BB&T, Harrisburg , Client Desktop Engineer I, Engineering , Harrisburg, Pennsylvania

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