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Field Service Technician (Harrisburg, PA)

Company: The J. M. Smucker Company
Location: Harrisburg
Posted on: May 18, 2019

Job Description:

For more than 120 years, The J.M. Smucker Company has brought families together to share memorable meals and moments. Guided by a vision to engage, delight, and inspire consumers through trusted food and beverage brands that bring joy throughout their lives, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. In consumer foods and beverages, its brands include Smucker's , Folgers , Jif , Dunkin Donuts , Crisco , Caf Bustelo , R.W. Knudsen Family , Sahale Snacks , Smucker's Uncrustables , Robin Hood , and Bick s . In pet food and pet snacks, its brands include Rachael Ray Nutrish , Meow Mix , Milk-Bone , Kibbles 'n Bits , Natural Balance , and Nature s Recipe . The Company remains rooted in the Basic Beliefs of Quality, People, Ethics, Growth, and Independence established by its founder and namesake more than a century ago. For more information about our Company, visit jmsmucker.com.

TITLE

Field Service Technician

LOCATION

Harrisburg, PA

-MUST LIVE WITHIN 90 MILES OF HARRISBURG, PA. IF NOT, YOU MUST BE WILLING TO RELOCATE YOURSELF TO THIS AREA UPON HIRE.

REPORTS TO

Field Service Team Lead

POSITION SUMMARY

We are seeking an energetic, motivated, self-starter who can drive service success that improves customer satisfaction and maximizes customer retention. The technician will be assigned a company service vehicle and is required to keep up with regular vehicle maintenance and follow Fleet Policy.

KEY RESPONSIBILITES

* Performs scheduled and unscheduled service activities, including emergency calls, proactive maintenance, customer location site surveys, installations, and removals

* Has the ability to troubleshoot, test, and repair equipment with little to no supervision

* Complete quarterly warehouse inventories and van parts inventories when scheduled

* Is required to participate in On Call rotation which includes after hours and weekends

* Must follow all company safety mandates and policies

* Required to attend company meetings (conference calls and webinars) and all assigned training

* Is required to carry a company issued cell phone and laptop and dress in the Smucker s provided uniform

* Call all customers after receiving dispatched service events

* Complete all documentation required by the company including call closure procedures completion of invoice, obtain customer name, email, and signature, report quality issues, list detailed description of duties performed on each event

* Activities in accordance with all standard operating procedures and must be executed in compliance with company published policies and processes

* Alert Team Lead of any customer policy or process violations and/or accidents that occurred while on the job and/or in the company issued vehicle

* Maintain van parts inventory per Bill of Material (BOM)

* Operate the company issued vehicle safely in compliance with all policies, processes, and procedures

* Complete company vehicle maintenance per Fleet scheduling and recalls as they arise

* Maintain a neat and clean service vehicle

SELECTION CRITERIA

Education

* High School Diploma or GED is preferred

* Associates degree and/or technical certification preferred

Experience

* A minimum of 2 years of technical experience is preferred

* Basic plumbing and electrical skills are preferred

* Basic computer/Microsoft Office aptitude is a must

* Strong customer service skills are needed

* Experience with coffee equipment is a plus

Other

* Valid driver s license and clean driving record is required

* Ability to meet physical requirements of the position (ability to lift 75+ lbs. on a regular basis)

* Ability to manage time effectively

* Ability to work 40 hours per week (Monday-Friday; once per month must be able to be on call during the weekends as part of a rotation)

* Must be able to travel overnight to the Smucker Regional Training Centers, the Corporate office, and other territories in time of need (several times during initial training period and then on occasion throughout the year)

* Must live within 90 miles of Harrisburg, PA or be willing to relocate yourself to the area immediately upon hire.

IND123

#LI-123

#ZR.

The J. M. Smucker Company (the Company ) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.

Keywords: The J. M. Smucker Company, Harrisburg , Field Service Technician (Harrisburg, PA), Engineering , Harrisburg, Pennsylvania

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