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Service Manager

Company: Bahnson Environmental Specialties
Location: Harrisburg
Posted on: December 4, 2019

Job Description:

About Us: S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type. Job Title: Service Manager The Service Manager will oversee all aspects of the Branch Service Department including service, inspections, and small contract jobs. This position reports directly to the Branch Manager & Vice President of the Service & Inspection Division. The Service Manager is responsible for directly supervising all branch service department office and field staff to include Administrative Assistants, Sales Representatives, Technicians, and Inspectors. The Service Manager must ensure that the company satisfies the customer's requirements so that the customer receives quality, timely service during installation, inspection, repair and maintenance of equipment. This job requires a high energy level with a focus towards management, sales, and customer service. Essential Duties / Responsibilities: Include the following. Other duties may be assigned. - Revenue - Responsible for implementing programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income. - Fiscal - Responsible for managing the branch service operations to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, and inventory. - Customer development - Responsible for the identification, selection, and development of new and existing customer accounts. - Customer satisfaction - Responsible for establishing and maintaining effective communication with customers. Ensure contractual obligations are met. Actively participate in quickly resolving customer problems. - Field - Responsible for insuring that all field work is completed on time, within budget and in a manner that meets customer expectations. - Productivity - Responsible for setting fair and manageable assignments for assigned personnel. Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely, and quality manner. - Employee development - Organize and develop an effective team to efficiently deliver service and to grow the business. Responsible for finding quality individuals who possess the necessary skills, knowledge, and experience required for the open job. Identify areas where training and development will enhance the branches opportunity to meet current and future business needs. Periodically review subordinates performance. Identify areas of improvement, and implement necessary development and training programs or other appropriate actions. - Safety - Accountability for employee and office compliance with corporate safety programs. Identifies safety hazards and issues and notifies corporate safety office for recommendations and corrective actions. Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Work Experience: - A minimum of five to seven years experience in the fire alarm field including sales experience required. - Working knowledge of NFPA 13 and 25 required. - Knowledge of industry standard practices for service and inspections required. Computer Skills: - Significant experience with Microsoft Office (i.e., Word, Excel, PowerPoint) applications. Required Attributes: The requirements listed below are representative of characteristics and demonstrated capabilities to perform this job successfully. - Must be a self-starter. - Must build positive working relationships with multiple levels of employee and management. - Must prospect for sales. - Must demonstrate integrity and professionalism. - Must demonstrate commitment to company values. - Must possess excellent written and verbal communications skills. - Must prioritize in a fast paced multi-task environment. - Must have demonstrated ability to perform basic business mathematical functions. - Must work with minimal supervision. - Must demonstrate ability to work effectively in a team environment. - Must comply with all operating policies, procedures, executed Plans, and Programs. #CB1 We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.

Keywords: Bahnson Environmental Specialties, Harrisburg , Service Manager, Executive , Harrisburg, Pennsylvania

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