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Account Manager/Training (Non Sales)

Company: CDK Global
Location: Harrisburg
Posted on: September 10, 2020

Job Description:

Power the Possibilities

The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. Were building and developing cloud technology for the automotive retail industry

that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger

Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. Its time you joined an evolving marketplace where research and development

investment is measured in the tens of billions. Its time you were a part of something bigger.

Were expanding our workforce engineers, architects, developers and more onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team

Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.

The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.

If youre ready for high-impact, youre ready for CDK.

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from presale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

Were large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, were hiring to support your growth and ours - Green light your career.

The Account Manager is responsible for successfully coordinating and installing the Computer Vehicle Registration (CVR) products into new and existing clients in our Pennsylvania Territory. Additionally responsible for providing training and ongoing support to increase transaction volume, driving CVR revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying CVR value to our customers' management.

Position Responsibilities:


  • Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.
  • Exhibit ability to clearly and tactfully articulate CVR value and opportunity for existing and potential customers. Integrate work and communications with CVR Territory Managers to ensure all opportunities can be seized to enhance CVR revenue.
  • Provide initial user training and retraining as requested by client.
  • Demonstrate the ability to interface directly with the State DMV
  • Provide on-going customer support by visiting each client on a regular basis, to be defined by management.
  • Consistently demonstrate ability to analyze client volume, seek out untapped CVR revenue opportunity, present CVR value to key customer stakeholders, and overcome objections to increasing EVR volume.
  • Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted CVR for business.
  • Initiate, foster and grow relationships with key client representatives through frequent proactive contact.
  • Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.
  • Display professional, enthusiastic, and ethical attitude when dealing with client, associates and management.
  • Complete required reports in a timely and accurate manner as required by the Regional Director of Operations.
  • Prepare for, participate in, or lead both internal and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of CVR customers or State agencies.
  • Maintain and grow industry network of key contacts to mine competitive accounts for handoff to Sales team.
  • PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking
  • Expertise of CVR's integration products, including but not limited to, Dealer Management System extract data-mapping, CVR Journal Express accounting Interface installation/configuration/operation, and the initial installation/configuration of CVR's integration products on the Dealer Management System screens is a plus.
  • Be well organized and ensure all CVR/CDK accounts and internet-logons are maintained daily.

    Required Skills/Abilities:

    • PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking
    • Demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.
    • Be well organized and ensure all CVR/CDK accounts and internet-logons are maintained daily.
    • 1-3 years of Industry/Dealership knowledge highly desirable
    • Communicates effectively (both oral and written), clearly, concisely and timely to enhance training experience of users
    • Time management; efficient utilization of time and ability to prioritize
    • Ability to communicate at all levels of an Automobile Dealership
    • Takes responsibility for the outcome of assigned duties and installs.
    • 75% travel to meet with customers and business partners

      CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. Thats why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

      CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.

      We believe that diversity in all aspects of business leads to strength.

Keywords: CDK Global, Harrisburg , Account Manager/Training (Non Sales), Executive , Harrisburg, Pennsylvania

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