Training Manager

Company: JLL
Location: Harrisburg
Posted on: November 23, 2020

Job Description:

Job Title
Training Manager
Reporting To (title)
Director, COE, matrix to Director Training
May 2020
Exemption:
CM Level:
Exempt Non-Exempt
P2-P4

Job Code:


Job Summary
Responsible for implementing all training for the account business area. Including in this responsibility are conducting Training Needs analyses, training content and managing vendors to supply the training, administers the tools to track the training, and responsible for metrics to show compliance or/and performance.

This role includes partnering with the Account and Client EHS Leads, Sr. Facility Managers, Operations Manager, Finance, and Human Resources to carry out day to day operations with local staff and oversee that all training operations are working efficiently and continue to add value for all.


Job Responsibilities

Area of Responsibility
Key Elements and Essential Tasks
Time Spent on Task

Leadership
Lead projects/initiatives for training initiatives.
Supervise daily work activities all training activities including troubleshooting.
Develop strategy, set direction and priorities for projects and deliverables in accordance with CS, LS, and Account training initiatives
Less than 20%
20% - 40%
40% - 60%
60% or greater

Project Lead
Owns projects, timelines, for training initiatives.
Maintain and communicate standards, processes and templates for instructional design work and project plan tasks.
Manage day-to-day technical and operational problems to resolution
Participate in technology development project conversations to understand the complexity of the technology being developed & the user groups impacted. Apply this information to identify the best means instructional design and training delivery model ( in person, online, etc.)
Create and/or maintain processes to track projects against milestones. Assist in determining and tracking time/cost estimates for projects.
Less than 20%
20% - 40%
40% - 60%
60% or greater

Innovation
Applies innovation to work that has a training impact
Escalates innovative solutions that can help the client bottom-line and supports the stabilization or improvement of any management fee at risk
Less than 20%
20% - 40%
40% - 60%
60% or greater

Interpersonal
Interact with multiple levels of personnel from project teams through executive business sponsors
Less than 20%
20% - 40%
40% - 60%
60% or greater

Budget
Oversees or partners with budget owners to implement well-thought out training to staff based on regulatory compliance standards (e.g., Safety or GxP)
Oversees method to communicate and manage budget for training for skills development based on job task analyses for all staff within their business unit including (but not limited to): Technical, Administrative, Professional, and Leadership staff.

Less than 20%
20% - 40%
40% - 60%
60% or greater

Technical
Has a working knowledge of business and technical language to work with vendors for training as well as subject-matter-experts.
Maintains knowledge of JLL s business to effectively manage a Technical training program to meet the JLL Engineering audit requirements.
Less than 20%


Knowledge, Skills & Abilities

MINIMUM REQUIRED
PREFERRED
Education/training
On the job Training or Associate Degree
Bachelor s Degree
Years of relevant experience
4 years of technical instructional design experience
3 years of training management experience
10 years experience managing projects or staff
Skills and knowledge
Understands e-learning design principles and is familiar with standard software used for training development & delivery
Understand adult-learning theory and best practices for implementing global Training programs
Proven ability in conducting a training needs analysis and job task analysis


Physical work requirements and work conditions
Commuting or Travel may be required.

Account Specific Notes
ACCOUNT






Scope

Expense Management Responsibility? Less $1 million
$1 - $5 million
$5 million or greater
None


Revenue Generation Responsibility? Less $1 million
$1 - $5 million
$5 - $10 million
$10 million or greater
None


Management Responsibility? small team, single function
large team, single function
small team, multiple functions
large team, multiple functions
None





JLL is an equal opportunity employer and committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility (e.g. child care, elder care), national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The EEO is the Law poster is available here http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business. Equal employment opportunity will be extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training, discipline, layoff, recall and termination.

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com or call: 866-580-7421

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

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