Associate Director, Regional IT Fulfillment Site Support - AZ, TX, NV
Company: Chewy.com
Location: Harrisburg
Posted on: February 20, 2021
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Job Description:
Associate Director - Regional IT Site SupportThe Associate
Director - Regional IT Site Support must be highly autonomous,
possessing strong project and time management skills and have both
the desire and ability to work in a fast-paced environment. They
must be familiar and comfortable with managing other managers that
are local and remote to their location. They must possess superior
customer service skills, extensive knowledge of both computers
(hardware and software) and RF unit technologies and excellent
written and verbal communication skills. Previous experience
exercising high levels of initiative, judgment, and diplomacy is
required. A successful track record of designing simple, scalable
solutions and troubleshooting complex network and
computer/application problems is also essential as well as
effectively managing a remote IT team. Additionally, he/she must be
comfortable reporting on regional performance and identify areas of
improvement for departments and individuals alike. What you'll
do:Key responsibilities include delivering "World Class" support,
to the teams that support a Fulfillment Center, in a professional
and friendly manner, troubleshooting complex application, hardware
and network issues, engaging with and educating your customers;
documentation, analysis and resolution of escalated help desk
tickets; and working with local IT Support, employees, and
operations management to quickly provide high quality solutions to
IT problems.This position will provide you with the opportunity to
learn and work with a variety of equipment and issues including
desktops, laptops, RF unit technology, network connectivity,
Windows software, and much more. In addition, you will also be
involved and responsible for aligning the IT strategy and roadmap
for the Fulfillment Center to meet requirements set by the local
Operations team.Day to Day activities include network, computer,
and printer troubleshooting, project management, data cabling, and
systems administration in a variety of software and hardware
environments. In addition, you will work closely with the company's
decision makers to identify, recommend, develop and implement
cost-effective technology solutions in order to support our rapid
growth. What you'll need:
Keywords: Chewy.com, Harrisburg , Associate Director, Regional IT Fulfillment Site Support - AZ, TX, NV, Executive , Harrisburg, Pennsylvania
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