Director, eSolutions Business Development (NA/EMEA
Company: Thermo Fisher Scientific
Location: Harrisburg
Posted on: April 3, 2021
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Job Description:
COVID-19 Update: To keep our candidates, colleagues and other
visitors--safe, we're making changes to our interview and hiring
process. Learn more Director, eSolutions Business Development
(NA/EMEA) Director, eSolutions Business Development (NA & EMEA) The
Thermo Fisher Scientific Corporate eBusiness team is responsible
for the overall digital experience we provide to our customers with
responsibility for thermofisher.com, fishersci.com, Thermo Fisher
Connect and our Foundational digital services and capabilities. The
eSolutions team, a supporting function of eBusiness, are the
digital ambassadors, digital solution delivery experts, and
representatives of Thermo Fisher Scientific's digital technologies
and capabilities. We provide industry-leading digital solutions,
enabling our customers to accelerate scientific discovery. The
Director of eSolutions Business Development is responsible for
articulating the value of digital to internal stakeholders and
external customers. Utilizing data insights, the team will identify
target customers for new digital opportunities or optimization of
existing digital channels with the goal of growing online revenue.
The leader will design and execute the strategic plan for direct
customer acquisition and retention of eBusiness solutions across
assigned customer segments and markets. Leadership responsibility
includes two business development teams focused on customer
acquisition, development and retention of eProcurement (B2B) and
Onsite Stocking as well as support of existing and future digital
commerce solutions to deliver company outcomes. Customer engagement
begins by partnering with the commercial teams and upon
qualification of customer requirements the Business Development
team will transition the qualified opportunity to the operations
team for service delivery. Upon successful project delivery, the
Business Development team is responsible for the ongoing customer
success, retention and optimization of the digitally enabled
customers. The Director of eSolutions Business Development must set
and align the strategy and tactical plans for each channel in
concert with Divisional Sales and Marketing teams with
collaborative support of other digital and IT functions. The leader
is also responsible for regular engagement, partnership and
contract negotiations for new and existing eProcurement vendors.
The leader is responsible for representing the voice of the
customer and commercial teams by providing feedback, competitor
observations, and perspective for innovations to help improve the
customer experience and the development of Thermo Fisher
Scientific's digital solutions. Success is measured by effective
project scoping, intake, management, and increase in annual digital
revenue through new acquisition and offline conversion to online.
Scope
Keywords: Thermo Fisher Scientific, Harrisburg , Director, eSolutions Business Development (NA/EMEA, Executive , Harrisburg, Pennsylvania
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