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URBN: Senior Manager, Omni Channel Technology

Company: Urban Outfitters
Location: Harrisburg
Posted on: January 15, 2022

Job Description:

Urban Outfitters, Inc.---("URBN"), is a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of Anthropologie, BHLDN, Free People, Terrain,---Urban Outfitters---and -Nuuly -brands and the Food and Beverage division. Urban Outfitters, Inc., is a Fortune 1000 company with $4 Billion in revenue. -TitleSr Manager Omni Channel TechnologyOverviewThis role is a key technology leadership position with responsibility for the smooth operation of URBN multi brand global direct to customer order management. - The scope of this role includes inventory availability, order sourcing and full ownership of order lifecycle from cart to delivery. - - This role partners with the business to ensure that the technology is enabling the business goals while assisting and facilitating the development of the business solution and will contribute to technical architecture decisions that meet business requirements. - This role will manage a team responsible for Sterling order management QA, operations and support with Tibco integrations and third-party inventory availability and sourcing. - This role is an IT and business facing and thus requires exceptional written and verbal communication skills.ResponsibilitiesUnderstands full order lifecycle and business processes in a Direct-to-Consumer retail environmentAble to utilize expertise to streamline the collection of business requirementsManage multiple teams of Business Analysts, Technical Analyst/Engineers and QA Engineers.Mentoring the existing staff which provides technical and business support for Sterling OMS implementationsManage the execution of Test plans for enhancements and in some cases large projectsManage, escalate, and communicate triage of complex issues; explain the impact and partner with others in IT regards the best solution to the problemProvide change control and ensure stability and quality for new OMS functionality deploymentsPartner with business and operational peers on new development delivery or issue resolutionRequirements7- 10 years of experience with direct to consumer OMS, Omni Channel fulfillment and Call Center Experience managing multi level teamsStrong data analysis skillsSQL preferred, but analysis and report development in a UI-driven reporting tool is acceptable (Microstrategy, Cognos, MS Access, etc)Experience with a transactional system such as an OMS or WMS (IBM Sterling OMS preferred)Experience troubleshooting integrated system processesFamiliarity with order life cycle concepts including inventory availability, order sourcing, order fulfillment, and payment processingExcellent written and verbal communication skillsSelf-motivated with a desire to seek answers to questions and solutions to problems without direction from othersEducationBachelor's Degree in Information Technology, Business, or a related field.LocationPhiladelphia, PAThe above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this -job.Urban -Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. -Requisition ID135761- -Posted05/19/2021-URBN-Information Technology-Pennsylvania-

Keywords: Urban Outfitters, Harrisburg , URBN: Senior Manager, Omni Channel Technology, Executive , Harrisburg, Pennsylvania

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