IT Account Manager

Company: Deloitte
Location: Harrisburg
Posted on: May 13, 2022

Job Description:

Job Summary

Are you passionate about technology and delivering exceptional experiences to Deloitte professionals? Are you interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious, creative, and life-long learners focused on technology and innovation.

As part of the Experience Delivery team challenged to drive adoption and deliver outstanding experiences for technology investments across the firm, the IT Account Manager facilitates and coordinates workstreams of account activity, performs advanced analytical tasks, and works with a team to create internal client-ready deliverables including campaigns, with a focus on end user experience. The AM participates in setting overall strategic and tactical plans for retaining and expanding delivery to the business; and directs the day-to-day activities for fulfilling the plan, executing proposals for specific opportunities, and developing and maintaining internal client relationships.

Illustrative Duties and Responsibilities

1.Collaborates with ITS leadership and Technology Portfolio Leaders to develop strategic plans for all portfolios and areas of focus based upon the understanding of the business and industry, and Deloitte's services that address client needs.

Measures and tracks value delivered to the internal client, mitigates and escalates issues, and monitors account(s) progress against strategic/tactical plans, as defined by the account leadership team.

2.Coordinates and mobilizes individual workstreams, sub-teams, approaches and analyses within the overall set of account activities. Manages day-to-day activities within the assigned workstreams and conducts initial quality reviews. Oversees the planning of client events, sets agenda and direction for account team meetings, and provides guidance and feedback to team members.

3.Partners with marketing and learning colleagues to manage the creation of deliverables, proposals, and other documents for account team review. Synthesizes inputs of team members to create final deliverables. Actively participates in account planning and/or client meetings and may present prepared materials in area of focus. Leads planning and execution of activities for client events, and is expected to build relationships with clients by delivering on programs and services to support technology adoption and enhance end user experience based on business needs.

4.Develops and owns the overall account relationship management process. Regularly updates the process and manages the programs and planned delivery for all clients.

5.Provides cross-functional support to the account by serving as a trusted advisor and develops extensive account and industry knowledge. Collaborates closely with firm resources to bring solutions and best practices to the team.

6.Performs other job-related duties as assigned.

Required Technical Skills Proficient in Microsoft Office suite. Advanced verbal and written communication skills. Developing knowledge of business development, building client relationships, account management, and project management. Advanced analytic and critical thinking skills.

Required Licenses, Certifications, and Other Requirements

Education & Experience

Technology experience preferred, Bachelor's Degree (required) in Business, Marketing or other closely related disciplines and a minimum of 7 years of experience.

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Keywords: Deloitte, Harrisburg , IT Account Manager, Executive , Harrisburg, Pennsylvania