IT Account Manager
Company: Deloitte
Location: Harrisburg
Posted on: May 13, 2022
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Job Description:
Job Summary
Are you passionate about technology and delivering exceptional
experiences to Deloitte professionals? Are you interested in
joining a community of collaborative colleagues who respectfully
and courageously seek to challenge the status quo? If so, read on
to learn more about an exciting opportunity with Deloitte's
Information Technology Services (ITS). We are insatiably curious,
creative, and life-long learners focused on technology and
innovation.
As part of the Experience Delivery team challenged to drive
adoption and deliver outstanding experiences for technology
investments across the firm, the IT Account Manager facilitates and
coordinates workstreams of account activity, performs advanced
analytical tasks, and works with a team to create internal
client-ready deliverables including campaigns, with a focus on end
user experience. The AM participates in setting overall strategic
and tactical plans for retaining and expanding delivery to the
business; and directs the day-to-day activities for fulfilling the
plan, executing proposals for specific opportunities, and
developing and maintaining internal client relationships.
Illustrative Duties and Responsibilities
1.Collaborates with ITS leadership and Technology Portfolio Leaders
to develop strategic plans for all portfolios and areas of focus
based upon the understanding of the business and industry, and
Deloitte's services that address client needs.
Measures and tracks value delivered to the internal client,
mitigates and escalates issues, and monitors account(s) progress
against strategic/tactical plans, as defined by the account
leadership team.
2.Coordinates and mobilizes individual workstreams, sub-teams,
approaches and analyses within the overall set of account
activities. Manages day-to-day activities within the assigned
workstreams and conducts initial quality reviews. Oversees the
planning of client events, sets agenda and direction for account
team meetings, and provides guidance and feedback to team
members.
3.Partners with marketing and learning colleagues to manage the
creation of deliverables, proposals, and other documents for
account team review. Synthesizes inputs of team members to create
final deliverables. Actively participates in account planning
and/or client meetings and may present prepared materials in area
of focus. Leads planning and execution of activities for client
events, and is expected to build relationships with clients by
delivering on programs and services to support technology adoption
and enhance end user experience based on business needs.
4.Develops and owns the overall account relationship management
process. Regularly updates the process and manages the programs and
planned delivery for all clients.
5.Provides cross-functional support to the account by serving as a
trusted advisor and develops extensive account and industry
knowledge. Collaborates closely with firm resources to bring
solutions and best practices to the team.
6.Performs other job-related duties as assigned.
Required Technical Skills Proficient in Microsoft Office suite.
Advanced verbal and written communication skills. Developing
knowledge of business development, building client relationships,
account management, and project management. Advanced analytic and
critical thinking skills.
Required Licenses, Certifications, and Other Requirements
Education & Experience
Technology experience preferred, Bachelor's Degree (required) in
Business, Marketing or other closely related disciplines and a
minimum of 7 years of experience.
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Keywords: Deloitte, Harrisburg , IT Account Manager, Executive , Harrisburg, Pennsylvania
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