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GENERAL MANAGER

Company: Residence Inn by Marriott Harrisburg
Location: Harrisburg
Posted on: June 24, 2022

Job Description:

Job DescriptionGENERAL MANAGER (Hospitality) Our hotel is currently seeking qualified candidates for the position of General Manager. As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as food & beverage operations, sales and marketing strategy, profitability, revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment to both Marriott and company ownership. Duties and Responsibilities:

  • Providing timely real-time feedback to management, and hourly associates on service and operational standards.
  • Creating, and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day.
  • Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins.
  • Working with the Regional Sales office (RSO) to implement a sales strategy for the property (e.g., goal setting, setting rates, etc.).
    • Working with Market Sales to establish property sales strategy, goals, and action plans.
    • Developing innovative means for capturing new streams of revenue through property amenities.
    • Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales. revenue, guest satisfaction, and associate engagement data.
    • Managing the relationship with the revenue management team (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.).
    • Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation, and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
      • Ensuring ongoing development of managers (e.g., one on one coaching, etc.).
      • Actively recruiting and hiring qualified associates.
      • Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
      • Performing additional duties, as required.
      • Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. Position Experience and Requirements:
        • We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality.
        • It is important that you can effectively manage P&L and financials to ensure your location's continued profitability.
        • You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.
          • Associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor's degree, a plus.
          • (4) Four years' experience (2 years with a bachelor's degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
          • Valid Driver's License.

Keywords: Residence Inn by Marriott Harrisburg, Harrisburg , GENERAL MANAGER, Executive , Harrisburg, Pennsylvania

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