Director of First Impressions
Company: Carrington & Carrington, Ltd.
Location: Harrisburg
Posted on: July 26, 2022
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Job Description:
Are you passionate about transforming lives and continually
growing towards excellence? Are you motivated by helping others hit
their goals? Do you thrive in meeting customer expectations? Are
you energized in a service-oriented, customer-focused environment?
Are you passionate about empowering and holding other people
accountable for a task?We are a painting and concrete coatings
company based in Sioux Falls with a location in Lenexa KS. We are
looking for someone to manage our first impressions team who is the
first point of contact for all our customers. Through phone calls,
texts, emails, web submission and social media interactions this
team is create a lasting impression for our customer by
representing Select Painting & Select Coatings well.We are looking
for someone who:Loves people, loves solving problems and loves
selling a quality product they can believe in.Presents themselves
in a professional mannerSincerely builds trust with
othersArticulates and communicates well - In person, over the
phone, and electronicallyCan lead and coach multiple first
impressions team membersCan lead the execution of lead generation
marketing activities & track/trend the resultsThe First Impressions
(FI) Manager will oversee and manage the FI team as well as
coordinate the execution of lead-generation marketing activities
(broadcast and streaming TV, social media, print, etc.) to ensure
efficient use of our marketing dollars. You will track and report
inbound service level performance for the call center and work to
coach and improve processes and the overall quality of service. You
will coordinate with our Ad Agency and Social Media vendor on
marketing changes/initiatives. In addition, you will trend and
track lead generation results by source and manage to an efficient
i) cost-per-lead and ii) lead-to-estimate expense ratio.Lead and
coach first impressions team to meet and exceed service goalsEnsure
excellent customer service from initial contact to a scheduled
sales estimateOversee company marketing and lead-generation
activities and resultsDevelop a multi-regional marketing plan
annually for the business and oversee its executionProvide
visibility to your areas results through management reporting and
trend analysisCollborating with Sales and GM to meet lead
generation goalsHold each associate accountable to personal goals &
company expectationsEffectively lead your team to achieve
resultsEnsure good working relationships with other teams within
the companyNetwork and promote Select Painting in the
communityBuild relationships with other local business ownersHealth
InsuranceIRA with employer matchingPaid-time offPaid
HolidaysCompany cell phoneCall Center - Marketing Management -
Customer Service in ConstructionProfessional - Detailed -
Technology Skills - Organized - People Management SkillsTrustworthy
- Analytical - Personable - Reliable/Dependable - Excellent
communication skillsJob Type: Full-timePay: $50,000.00 - $60,000.00
per year Apply for this position Required First Name Last Name
Email Phone Are you willing to relocate? No Answer Resume Drag and
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Keywords: Carrington & Carrington, Ltd., Harrisburg , Director of First Impressions, Executive , Harrisburg, Pennsylvania
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