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Director of First Impressions

Company: Carrington & Carrington, Ltd.
Location: Harrisburg
Posted on: September 18, 2022

Job Description:

Are you passionate about transforming lives and continually growing towards excellence? Are you motivated by helping others hit their goals? Do you thrive in meeting customer expectations? Are you energized in a service-oriented, customer-focused environment? Are you passionate about empowering and holding other people accountable for a task?We are a painting and concrete coatings company based in Sioux Falls with a location in Lenexa KS. We are looking for someone to manage our first impressions team who is the first point of contact for all our customers. Through phone calls, texts, emails, web submission and social media interactions this team is create a lasting impression for our customer by representing Select Painting & Select Coatings well.We are looking for someone who:Loves people, loves solving problems and loves selling a quality product they can believe in.Presents themselves in a professional mannerSincerely builds trust with othersArticulates and communicates well - In person, over the phone, and electronicallyCan lead and coach multiple first impressions team membersCan lead the execution of lead generation marketing activities & track/trend the resultsThe First Impressions (FI) Manager will oversee and manage the FI team as well as coordinate the execution of lead-generation marketing activities (broadcast and streaming TV, social media, print, etc.) to ensure efficient use of our marketing dollars. You will track and report inbound service level performance for the call center and work to coach and improve processes and the overall quality of service. You will coordinate with our Ad Agency and Social Media vendor on marketing changes/initiatives. In addition, you will trend and track lead generation results by source and manage to an efficient i) cost-per-lead and ii) lead-to-estimate expense ratio.Lead and coach first impressions team to meet and exceed service goalsEnsure excellent customer service from initial contact to a scheduled sales estimateOversee company marketing and lead-generation activities and resultsDevelop a multi-regional marketing plan annually for the business and oversee its executionProvide visibility to your areas results through management reporting and trend analysisCollborating with Sales and GM to meet lead generation goalsHold each associate accountable to personal goals & company expectationsEffectively lead your team to achieve resultsEnsure good working relationships with other teams within the companyNetwork and promote Select Painting in the communityBuild relationships with other local business ownersHealth InsuranceIRA with employer matchingPaid-time offPaid HolidaysCompany cell phoneCall Center - Marketing Management - Customer Service in ConstructionProfessional - Detailed - Technology Skills - Organized - People Management SkillsTrustworthy - Analytical - Personable - Reliable/Dependable - Excellent communication skillsJob Type: Full-timePay: $50,000.00 - $60,000.00 per year Apply for this position Required First Name Last Name Email Phone Are you willing to relocate? No Answer Resume Drag and drop files here to upload
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Keywords: Carrington & Carrington, Ltd., Harrisburg , Director of First Impressions, Executive , Harrisburg, Pennsylvania

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