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Chief Operating Officer

Location: Harrisburg
Posted on: January 23, 2023

Job Description:

All About Hamilton Health Center
Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered. The mission of Hamilton is to improve the health of Central Pennsylvania's residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve.
Benefits offered: In addition to your base pay, you are also eligible to receive:
Paid time off, Catastrophic (CAT)/Sick time, Birthday holiday, and 7 paid holidays.
Medical, Dental & Vision,
Company paid life insurance.
Retirement Plan
Employee Assistance Program
Job Summary : The Chief Operating Officer (COO) is responsible for the operations of Hamilton's satellite and main locations, ensuring compliance with federal requirements and Hamilton policies and procedures. The COO, reporting directly to the Chief Executive Officer, will have direct operational management responsibilities for non-provider staff and responsibilities of improving health center processes, setting clear expectations, and providing mentorship to other levels of management. The COO actively participates in the implementation of the Medical Home Certification and Accountability Contract Organizations.
Through a respectful, constructive, and energetic style, guided by the objectives of company, the COO provides the leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position is responsible for implementing the service delivery, business, and administrative support operations in accordance with the plans, policies, and standards of the corporation.
The COO is a key member of the senior leadership team.
Essential duties and Responsibilities :
The Chief Operating Officer performs a wide range of duties, including, but not limited to the following:
Directs, manages, and continuously evaluates the operations and support service activities emphasizing efficient operations, financial accountability, and strategic development.
Oversees operational issues of the organization, ensuring compliance with state and federal regulations while ensuring consistency of policies and procedures at all sites. Maintains knowledge of current requirements of federal, state, and local policies and procedures regarding community health programs. Remains current on local and national healthcare trends and applies best practices to Hamilton's work processes.
Directs and oversees the day-to-day operations of the organization, to include, facilities, security, patient flow, and processes. Monitors and evaluates programmatic and operational effectiveness and changes required for improvement.
Oversight of Social Service Programs.
Develops and fosters effective collaboration between departments to ensure an integrated approach to providing services and fulfilling the center's goals and objectives. Effectively reporting health center activities and information to the CEO, and other members of Senior leadership team, as appropriate.
Identifies and evaluates actual or potential safety and risk management issues; intervenes as appropriate; intervenes and problem-solves inter/intradepartmental issues as required.
Assists in establishing and maintaining an organizational structure and staffing to effectively accomplish the organization's goals and objectives.
Provides overall development, organization, and leadership in stewardship of the systems necessary to provide efficient, effective, and accessible quality health care.
Works closely with the Chief Medical Officer (CMO) to coordinate clinical activities, ensuring that effective systems are in place to support the delivery of patient care and clinic operations.
Monitors trends and assists in the improvement of services by analyzing operating procedures and recommending cost-effective and efficient solutions.
Assists CEO with the planning, development and administration of all business activities, programs, and services of the organization.
Participates in development, implementation, evaluation and maintenance of policies, objectives, and short and long-range planning.
Develops and implements projects and programs to assist in accomplishment of established goals.
Working with the Chief Financial Officer (CFO), monitors revenue and expenditure trends and makes recommendations for cost-effective operations.
Spearhead the development, communication and implementation of effective growth strategies and processes.
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
Ability to clearly execute plans of action and communicate clinical and regulatory strategies with all internal and external stakeholders, to include the Board of Directors, Senior Management, Leadership.
Minimum Education/Certifications: The ideal candidate will have a bachelor's degree in business administration, healthcare administration or related field with a complimentary master's degree in similar field. Knowledgeable in The Joint Commission regulations.
Minimum Work Experience: Minimum of five years progressive management experience in an ambulatory healthcare setting, preferably a federally qualified health center. A combination of appropriate education and experience may be deemed suitable to successfully meet the job responsibilities.
Other Requirements: Demonstrated ability in developing and successfully implementing business and strategic plans. Bi-lingual Spanish is a plus.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Keywords: HAMILTON HEALTH CENTER INC, Harrisburg , Chief Operating Officer, Executive , Harrisburg, Pennsylvania

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