Director, People Service Delivery
Company: Meta
Location: Harrisburg
Posted on: January 26, 2023
Job Description:
Summary: The mission of Metas People Operations Team is to run
the best people focused service delivery business in the industry.
As part of the Metas People Organization, the People Operations
Team strives to create exceptional people experiences and programs
at scale across the entire employee and contingent workforce
lifecycle. Leading with care and empathy, we develop efficient and
simple processes, systems, policies, and programs. We oversee
knowledge management of people policies and practices and design
solutions to create better and seamless experiences across our
company. Our work also ensures Meta remains compliant with all
people-related regulations and applicable privacy laws around the
world. We aim to ensure employees feel heard and have the resources
and support they need during the most important moments so they can
do the best work of their careers. The ideal candidate for this
role is someone who has built and managed high performing,
operational teams focused on delivering People services at scale.
This leader is a strong communicator and people leader and
understands the value of maintaining healthy, collaborative cross
functional relationships. This is an internal-facing role that will
be the business owner for scaling our people service delivery
function while ensuring that all the stakeholders are involved and
aligned throughout the process. This role will be responsible for
oversight of operational teams focused on managing complex projects
and driving improvement of operational execution related to Metas
employee lifecycle processes.Required Skills: Director, People
Service Delivery Responsibilities:
- Lead the people service delivery teams focused on employee
lifecycle processes including employee onboarding, benefits,
internal mobility and many others ensuring these programs are well
managed, efficient, and deliver the needed support to Meta
employees throughout the employment lifecycle.
- Build and lead high performing teams needed to deliver
improvements in organizational performance and health, including
playing an active role in uplifting functional and subject-matter
expertise, identifying growth areas and leading with care.
- Continuously raise the bar on benchmarks for service delivery
and operational efficiency through creation of metrics-driven
culture.
- Partner with cross-functional leaders to identify opportunities
to drive improvements in organizational performance ensuring the
team executes seamlessly to deliver business outcomes that are
consistent, repeatable and measurable.
- Lead and influence end-to-end process improvement, scalability
and automation to support company growth.
- Develop a strategy in partnership with other People Ops
leaders, HR Tech, Benefits, Recruiting, Payroll and other
cross-functional partners to build consistent experiences for our
employees that scale through automation and enhance the end-to-end
employee experience in moments that matter.
- Drive change management efforts needed to affect operational
uplift including adoption of new systems, programs and process
changes.
- Navigate complex global requirements and regulatory constraints
to design programs that consistently deliver on challenging
business objectives in a fast moving environment with the
operational excellence and rigor required to meet Metas high
quality standards.
- Analyze and report metrics on people systems activities in
support of strategic decision-making initiatives and for ongoing
measurement and continual improvement.
- Understand business vision and proactively determine strategies
to support the business achieving its goals.Minimum Qualifications:
Minimum Qualifications:
- 15+ years of experience in scaled service delivery, including
knowledge of HR technology, digital solutions, employee experience
or customer-facing technology environment
- Experience building and scaling teams, developing long-term
roadmaps, and formulating action plans to operationalize
vision
- Experience influencing at all levels within an organization,
including building consensus with stakeholders and implementing
company-wide changes
- Awareness of HR best practices as well as legislative and
regulatory constraints with experience executing programs to meet
these requirements for a highly demanding and dynamic
workplace
- Knowledge of HRIS systems and experience leading global
projectsPreferred Qualifications: Preferred Qualifications:
- Bachelor's degree
- Experience working in a customer-related field such as customer
service, digital experience, customer acquisition or significant
exposure to HR process and practice, including experience working
in a consulting company
- Experience with Salesforce, Workday, Cornerstone, Workplace,
headcount management, and workforce planning systems
- Project Management Professional (PMP) and/or Six Sigma
certification (Greenbelt or Blackbelt)
- Experience with SDLC, Agile, Scrum, and similar
methodologiesPublic Compensation: $212,000/year to $282,000/year +
bonus + equity + benefitsIndustry: InternetEqual Opportunity:
Facebook is proud to be an Equal Opportunity and Affirmative Action
employer. We do not discriminate based upon race, religion, color,
national origin, sex (including pregnancy, childbirth, or related
medical conditions), sexual orientation, gender, gender identity,
gender expression, transgender status, sexual stereotypes, age,
status as a protected veteran, status as an individual with a
disability, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. Facebook
is committed to providing reasonable accommodations for candidates
with disabilities in our recruiting process. If you need any
assistance or accommodations due to a disability, please let us
know at accommodations-ext@fb.com.
Keywords: Meta, Harrisburg , Director, People Service Delivery, Executive , Harrisburg, Pennsylvania
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