Site Operations Manager

• Lead and manage all security operations at the client site, ensuring high-quality service delivery.
  
  
• Supervise, support, and schedule security personnel, ensuring adequate post coverage across shifts.
  
  
• Conduct post inspections and provide on-the-job training for new and current staff.
  
  
• Act as first responder to incidents, emergencies, and coverage shortages, including standing post if necessary.
  
  
• Serve as the primary point of contact for the client and ensure compliance with all post orders and company policies.
  
  
• Monitor officer performance and administer coaching or disciplinary action when directed by leadership.
  
  
• Maintain detailed shift activity logs and submit incident reports as needed.
  
  
• Respond to staffing issues, such as call-offs, and facilitate immediate solutions including coverage or schedule adjustments.
  
  
• Ensure that all personnel maintain valid licenses and certifications.
  
  
• Foster a culture of accountability, professionalism, and continuous development.
  
  
• Represent the values and culture of the client environment while ensuring alignment with Joffe's standards.
  
  
• Assist with investigations and follow-up actions regarding employee relations or security incidents.
• Key Competencies
  • Operational Systems & Management: Leads and directs security operations, aligning them with Client and divisional needs.
  • Performance Management: Evaluates service effectiveness, implements improvements, and upholds high-quality security standards.
  • People Management: Supervises, mentors, and motivates Campus Security Officers, fostering a professional and accountable team culture.
  • Training & Development: Conducts ongoing education for Campus Security Officers, strengthening their response capabilities and professional growth.
  • Client-Facing Leadership: Builds and maintains positive relationships with the campus community, balancing security needs with exceptional service.
  • Problem Solving & Conflict Management: Assesses situations, applies approved de-escalation strategies, and delivers timely responses to security events.
  • Time Management & Decision Making: Prioritizes responsibilities effectively and acts decisively in high-pressure situations.
  • Drive for Results: Advances security measures, improves incident response, and elevates overall team performance.
    • Required:
      • High school diploma or equivalent.
      • 2-3 years of experience managing security personnel or similar supervisory role.
      • Prior experience in security, military, law enforcement, or facilities management.
      • Proven ability to manage teams, prioritize tasks, and solve problems under pressure.
      • Excellent communication skills (verbal and written).
      • Valid security officer license (SPO or equivalent).
      • Ability to pass background checks and maintain a professional, uniformed appearance.
        
        
      • Preferred:
        • CPR/AED and First Aid certification (or willingness to obtain).
        • Proficiency in Google Suite or security reporting tools.
        • Experience working with schools or similar community-based institutions.
          • Job Type: Full-Time
          • Benefits: Medical, Dental, Vision, STD/LTD, Life InsuranceThis role offers a unique opportunity to contribute to the growth of an industry-leading organization while playing a key role in ensuring safer events and environments through meaningful partnerships.
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