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Manager, Operations

Company: Cenpatico
Location: Harrisburg
Posted on: November 10, 2019

Job Description:

Manager, Operations USA-Pennsylvania-Harrisburg Position Purpose: Position Responsibilities: * Develop and manage methodologies for tracking, identifying and problem-solving issues, interpreting and presenting program results and insights, and developing data-driven analysis approach for clients * Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity * Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider and member satisfaction * Facilitate and support operations staff in the planning, achievement, and tracking of the organizations key strategic initiatives to create a positive impact on organizational scorecard * Serve as an internal resource and advisor on improvement activities * Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work * Able to travel up to 25% Oversee operations, and business strategy utilizing cross-functional departments to meet strategic objectives Education/Experience: Bachelor s degree Business Administration, related field, or equivalent experience. 4+ years experience in operational business processes or data analysis, preferably in the managed care or insurance industry. Practical experience implementing continuous improvement via Six Sigma or Total Quality Management (TQM) is desirable. Experience working within a matrix environment preferred. For NH Healthy Families: Oversee the auditing of team results, identify gaps in training, and implement improvements in collaboration with the Training Leader. Oversee quality monitoring program and collaborate with business partners to implement performance improvement initiatives for improved efficiencies. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Health Insurance Operations Full-time

Keywords: Cenpatico, Harrisburg , Manager, Operations, Executive , Harrisburg, Pennsylvania

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