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Healthcare Industrial Engineer I

Company: UPS
Location: Harrisburg
Posted on: September 22, 2022

Job Description:

Are you looking for an exciting opportunity to move your Engineering career forward? UPS is seeking an Industrial Engineering (IE) Supervisor, and we want to hear from you! The IE Supervisor works with Engineering departments to develop, implement and deploy approved operational processes and best practices throughout the company. He/She trains Operations resources in the approved processes and standards for work measurement.

The IE Supervisor for the Customer Resolution Group works with World Freight Facility Operations partners, Capacity Management Center, Kansas City Service Center, and all SCS Freight Forwarding locations to support communication, freight movement and freight identification within the WFF facility and/or other SCS facilities, with the goal to resolve client issues and provide resolution to Customer Service issues. Additionally this position also involves preparing, managing, and validating monthly financial reporting to Executive Management teams for the Regional Air Hubs. Finally the IE Supervisor assists in new and special reengineering projects and takes a lead role in the planning and execution of large project implementations and training initiatives. He/she manages other subject matter experts to ensure timelines and project deliverables are met, as well as develops Web Application training material for use by Operation Trainers, coordinates field training and may supervise others.

Responsibilities and Duties

  • Analyzes current operating plan to determine opportunities for improving process/workflow
  • Develops work measurement to optimize operating plan
  • Develops solutions to operational issues; works with operations management and implements changes to reach desired cost reduction and service improvements
  • Conducts operations forecasting for staffing, assets and facility needs and ensures service commitments are met
  • Maintains self-development, ongoing communications and reporting
  • Identifies issues that require training or re-training to improve operational efficiency and effectiveness
  • Provides training to management for implementation of new procedures, processes, services and technology; coordinates with process writers to create training documents
  • Assumes project management responsibilities and conducts financial analysis
  • Manages, analyzes, and problem solves minor to complex Internal and External customer service related issues and concerns
  • Investigates and coordinates actions of multiple UPS teams as well as review data from different sources and determines best possible strategy for resolution
    Knowledge and Skills
    • Independent self-starter who consistently demonstrates initiative
    • Excellent organization and attention to detail
    • Strong verbal and communication skills
    • Proficient in Microsoft Word, Excel and Access; SQL, Databases and AutoCAD
    • Knowledge of UPS processes, procedures and methods
    • Project management experience
    • Bachelor's Degree in Industrial Engineering, Process Engineering, Human Factors Engineering, Operations Management, Supply Chain Management or related field - Preferred
    • Three years' experience in Industrial Engineering or similar role in logistics environment - Preferred
      UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Keywords: UPS, Harrisburg , Healthcare Industrial Engineer I, Healthcare , Harrisburg, Pennsylvania

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