Supervisor-Ambulatory Clinical Operations-RN - Medical Group Float Pool - Day
Company: WellSpan Health Services
Location: York
Posted on: September 27, 2024
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Job Description:
Full Time (80 Hours/Biweekly)General SummaryFunctions as part of
the management team, performing a variety of clinical and
administrative duties related to clinical staff management and
patient care. Duties may include quality monitoring, patient
assessments, direct patient care, triage, administration of IVs,
and patient/caregiver/staff education. Provides safe, therapeutic,
efficient quality care and services to all patients served.
Functions as a member of the health care team at registered nurse
level to assist in the planning and implementation of patient care
based upon sound nursing judgment, clinical preparation, knowledge,
skills and experience. Nursing care is provided in accordance with
the provisions of the Pennsylvania State Board of Nursing. May be
responsible for the clinical functions of more than one
practice.Duties and ResponsibilitiesEssential Functions:Works with
the Practice Manager and Service Line Clinical Manager to ensure
adequate staffing levels and skill mix are maintained for all
shifts through the development, preparation and maintenance of
staffing schedules that meet department/unit needs and apply to
variable census conditions. Makes appropriate
adjustments/assignments to maximize timely patient care. Looks to
staffing needs into the next matrix.Oversees the delivery of
patient care. Supervises, directs, and delegates patient care
assignments to staff based on acuteness of staff availability,
patient care needs and safety.Prioritizes and organizes work.
Actively takes part in the performance appraisal process by
providing input for staff evaluations. Holds staff accountable for
performance standards. Assists with interviewing. Mediates staff
conflicts and provides feedback concerning performance, behavior,
etc.Collaborates with the Practice Manager on areas of need in the
department (e.g., problematic flow issues, equipment and supplies
issues, documentation issues, patient satisfaction issues and
performance issues).Anticipates and resolves patient/family
concerns in a timely manner. Keeps patients and families
informed.Protects patient confidentiality by promoting professional
staff communications.Serves as a resource and role model/mentor to
staff.Assists with ordering or delegating the ordering of
medications, supplies, and equipment. Submits maintenance and
repair services and prepares related forms. Keeps stock and
equipment inventories.Monitors Risk and Safety Management Alert
System (RASMAS) notices and completes necessary
follow-up.Supervision of clinical staff team members - includes
recruitment, orientation, ongoing performance evaluations,
retention, and corrective action in collaboration with Practice
Manager and Service Line Clinical Manager.Coordinates and ensures
implementation of onboarding/orientation of new clinical
employees.Coordinates continuing education of clinical staff and
assures clinical competencies are met, documented, and
maintained.Educates nursing and medical assistant team on new
clinical policies and procedures. Ensures high level of clinical
excellence of new policies and procedures are maintained.Ensures an
efficient day-to-day clinical workflow within the practices.
Including timely rooming of all patients, ensure appropriate triage
of patients, and managing number of rooms utilized.Oversight of
advanced clinical programs specific to the department. Maintain
appropriate certifications required.Follows recommended processes
to appropriately manage and document patient concerns and quality
of care issues including use of Just Culture.Applies lean
principles and identifies opportunities for improvement.Monitors
and audits staff completion of clinical tasks within the patient
electronic record. Ensures timely completion of all tasks.Assumes
practice manager role when practice manager is not present.Prepares
and holds regular clinical staff meetings or huddles.Assists in
investigation and follows up on SRS events. Participates in daily
Huddles.Common Expectations:Demonstrates knowledge of the
principles of growth and development over the life span of the
assigned patient population. Assesses and interprets patient age
specific data and provides appropriate, age specific treatment.
Provides direct patient care to assigned patient age
group(s).Demonstrates a commitment to patient, visitor and staff
by: complying with all applicable safety regulations; learning the
impact of medical errors and methodology that will lead to
reduction of errors; reporting actual and potential errors, as well
as hazardous conditions; identifying opportunities to standardize
processes and "error proof" systems that will lead to increased
safety; and participating in safety education programs and root
cause analyses as required.Maintains established policies and
procedures, objectives, quality assessment, safety, environmental
and infection control standards within departmental
guidelines.Enhances professional growth and development through
participation in educational programs, current literature,
in-service meetings, and workshops.Provides, models, and champions
outstanding service to all customers; fosters teamwork; and
practices fiscal responsibility through improvement and
innovation.Required for All Jobs:Performs other related duties as
identified.WellSpan Health has adopted and implemented a compliance
program to support WellSpan's values and standards for
professionalism, integrity, and ethics. Expected to support and
meet the values and standards of the organization and the
performance expectations of the job, the department, and the
compliance program.WellSpan Health has adopted and implemented a
privacy program to safeguard the patient information and the
business and operational information of the organization. Expected
to support and meet the values and standards of the organization to
safeguard patient and business/operational information.The above
statements are intended to describe the general nature and level of
work being performed. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified.Physical Demands:Standing -
OccasionallyWalking - OccasionallySitting - FrequentlyReaching -
RarelyTalking - FrequentlyHearing - FrequentlyRepetitive Motions -
OccasionallyEye/Hand/Foot Coordination - OccasionallyWellSpan's
vision is to reimagine healthcare through the delivery of
comprehensive, equitable health and wellness solutions throughout
our continuum of care. As an integrated delivery system focused on
leading in value-based care, we encompass nearly 1,900 employed
providers, 220 locations, eight award-winning hospitals, home care
and a behavioral health organization serving South Central
Pennsylvania and northern Maryland. With a team more than 20,000
strong, WellSpan experts provide a range of services, from wellness
and employer services solutions to advanced care for complex
medical and behavioral conditions. Our clinically integrated
network of 2,600 aligned physicians and advanced practice providers
are dedicated to providing the highest quality and safety,
inspiring our patients and communities to be their
healthiest.WellSpan Medical GroupThe WellSpan Medical Group is
comprised of almost 5,000 employees and growing fast! We have
medical practices that represent 51 specialty areas of medicine
across 77 locations throughout Central Pennsylvania and Northern
Maryland. Wherever your patient care interests fall - whether it's
caring for babies, to end of life care, or anywhere in between to
include urgent care - join our amazing team and learn for yourself
why WellSpan was just recognized in the Forbes' list of the 100
best employers in Pennsylvania, with a ranking of No. 24!Working
together, our goal is to improve lives through exceptional care for
all, lifelong wellness and healthy communities. Our culture is one
of respect, diversity and inclusion.QualificationsMinimum
Education:Associates Degree RequiredWork Experience:3 years
Relevant experience. RequiredLicenses:Licensed Registered Nurse
Upon Hire Required orRegistered Nurse Multi State License Upon Hire
Required andBasic Life Support Upon Hire RequiredKnowledge, Skills,
and Abilities:Excellent interpersonal/communications skills.Models
team work.Self-motivated and dependable.Able to work
independently.
Keywords: WellSpan Health Services, Harrisburg , Supervisor-Ambulatory Clinical Operations-RN - Medical Group Float Pool - Day, Healthcare , York, Pennsylvania
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