911 Quality Assurance Supervisor
Company: County of Blair
Location: Altoona
Posted on: February 16, 2026
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Job Description:
Job Description Job Description The Quality Assurance Supervisor
will perform random case reviews to evaluate Telecommunicators
performance of receiving and handling calls for service and/or
dispatching in accordance with established PSAP policies and
procedures. The results of these reviews ensures that Blair County
Department of Emergency Services is compliant with PEMA Standards
Law Title 35, 911 training, Certification and Quality
Assurance/Quality Improvement Requirements. Telecommunicator
Supervisor will oversee the 911 Emergency Communication Center
operations; to supervise Telecommunicators and coordinate 911
Center operations with emergency service providers. Requirements
High school diploma or equivalency degree required. Must meet
minimum requirements as a certified telecommunicator, including
active certifications in cardiopulmonary resuscitation (CPR),
automated external defibrillator (AED), emergency medical
dispatching (EMD), emergency police dispatching (EPD), and
emergency fire dispatching (EFD), and emergency medical technician
and hazmat training. Must be certified through CLEAN/NCIC. Working
knowledge in computer-aided dispatch (CAD) required. Comprehensive
knowledge of theories, principles, techniques, and practices of
public safety communications environment. Considerable knowledge of
police, fire, emergency medical service, and emergency management
operations. Minimum of three years progressive work experience in
911 services, two years supervisory experience; knowledge of
principles of management; ability to plan, delegate, and oversee
work. Must possess comfort making decisions independently.
Demonstrated experience setting schedules and meeting deadlines.
Benefits Competitive benefits package starts first of the month
following 30 calendar days and includes 90% employer-paid PPO
healthcare with three-tier pharmacy and vision components, pension
plan, public employer's equivalent of 401(k), term life insurance,
short-term disability, a menu of voluntary benefits that includes
dental and Aflac, 14 annual holidays, and other time-off
provisions. Hiring range for this nonunion, nonexempt position is
$26.20/hour x scheduled 40-hour workweek. EQUAL OPPORTUNITY
EMPLOYER
Keywords: County of Blair, Harrisburg , 911 Quality Assurance Supervisor, Healthcare , Altoona, Pennsylvania
