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Host/Hostess

Company: Hilton Harrisburg
Location: Harrisburg
Posted on: July 31, 2022

Job Description:

Job DescriptionGENERAL PURPOSE:Greet and seat all guests and ensure a quality dining experience.ESSENTIAL DUTIES/RESPONSIBILITIES:Ensure all tables are properly set before seating guests.Maintain seating chart for rotation of stations.Greet and seat guests properly and issue menus.Answer phone properly and follow all reservation procedures.Follow accurate cash handling and room charge procedures.Organize and maintain a clean service podium.Scheduled hours and days may vary based on need.OTHER DUTIES/RESPONSIBILITIESMaintain an inventory of needed supplies.Ensure all menus are clean before shift.Be familiar with hotel facilities and their location and hours.SUPERVISORY DUTIES - NoneJOB QUALIFICATIONS:KnowledgeCommunication and hospitality skills.Ability to read, speak, and write English.Ability to answer phones.Ability to work with money.SkillsMust have excellent hearing in order to answer telephone and take reservations.Must have excellent vision to be able to seat guests.Must have excellent speech communication skills to be able to answer telephone, greet guests, take reservations and solve problems.Must have excellent literacy to be able to take reservations.Abilities10% limited lifting - 30 lbs. clearing tables and buffets, pulling tables.70% bending to pick up - general cleanliness.Continually walking at a fast pace.Continually standing 100% of the time.Education/Formal TrainingNo formal education required.ExperienceOne year cash handling work experience.Material/Equipment UsedChemicals/agents: Serno, Windex - everydayEnvironmentInside 100% of 8 hour shift.

Keywords: Hilton Harrisburg, Harrisburg , Host/Hostess, Hospitality & Tourism , Harrisburg, Pennsylvania

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