Customer Service Tech - Central PA
Company: D.R. HORTON, INC.
Posted on: November 19, 2023
D.R. Horton, Inc., the largest homebuilder in the U.S., was
founded in 1978 and is a publicly traded company on the New York
Stock Exchange. It is engaged in the construction and sale of high
quality homes designed principally for the entry-level and first
time move-up markets. The Company also provides mortgage financing
and title services for homebuyers through its mortgage and title
subsidiaries. Please visit our website at for more information.
D.R. Horton, Inc. is currently looking for an Customer Service
Technician. The right candidate will primary goal is to maintain an
elevated level of customer satisfaction among homeowners. This is
achieved by facilitating all customer warranty requests, whether by
making the actual repairs or scheduling subcontractors to make
repairs. The Customer Service Technician is responsible for
proactively resolving customer issues after the closing of the
home. Essential Duties and Responsibilities include the following.
Other duties may be assigned.
- Evaluates homeowner repair issues to determine if they are
- Processes written or electronic work orders and/or verbal
instructions from supervisor for homeowner repairs
- Performs necessary repairs to homes such as carpentry work,
drywall, texture repair and painting
- Schedules and manages subcontractors to make designated
- Ensure all repairs are completed within compliance
- Certifies warranty work is completed within contractor
- Develop and maintain good rapport with subcontractors and
- Follows up with homeowners to ensure concerns are addressed in
a timely and professional manner
- Processes charge-back documentation and invoices
- Conducts all business in a professional and ethical manner to
serve customers and increase the goodwill and profit of the
- Ability to work overtime
- Ability to travel overnight
Keywords: D.R. HORTON, INC., Harrisburg , Customer Service Tech - Central PA, Hospitality & Tourism , York, Pennsylvania
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