CUSTOMER SERVICE REP II
Company: Cyclonaire Corp
Location: York
Posted on: April 24, 2024
Job Description:
SUMMARY
This position is a mid-level, customer service position. This
position is part of a fast-paced customer service department
including high volume of phone calls, problem solving, and order
entry. Maintains solid customer relationships by handling their
questions and concerns with speed and professionalism.
DUTIES AND RESPONSIBILITIES
- Answer a high volume of phone calls in a timely, professional,
and courteous manner.
- Process customer inquiries, serial number look up, and status
requests in an accurate and timely manner.
- Responsible for assigned customer from the time of order until
order is shipped and completed. Actively represents the "Customer
perspective" throughout our company.
- Works to manage the customer accounts and demand in a fashion
that creates a "win-win" situation for both customer and
company.
- Problem solving skills including part number searches, part
quoting, pricing, and availability.
- Quoting both parts and freight.
- The customer shipment tracking process includes expected time
of arrival for orders, providing carrier tracking numbers, and
shipping charges.
- Receive and process, as needed, incoming orders via phone, fax
and electronic format that must meet deadlines.
- Research of bill of materials and blueprints using microfiche,
hard copy or internet.
- Research of acceptable replacement parts for obsolete or
non-stock items
- Continuous promoting of product, gathering information and
feedback for promo assignments and inside sales tasks.
- Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS
- High school diploma or equivalent, plus at least 2 years'
relative experience.
- Product knowledge
- Excellent written and verbal communication skills.
- Excellent phone skills
- PC, Microsoft Word, Excel, and basic computer knowledge.
Specific knowledge of internal operating systems beneficial.
- Attention to detail and task completion skills WORKING
CONDITIONS AND PHYSICAL EFFORT
- Work is normally performed in a typical interior/office work
environment.
- Bending and light lifting
- Infrequent air/land travel may be required.
- Generally limited exposure to risk
Keywords: Cyclonaire Corp, Harrisburg , CUSTOMER SERVICE REP II, Hospitality & Tourism , York, Pennsylvania
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