Customer Service Specialist
Company: Danfoss LLC
Location: Baltimore
Posted on: April 24, 2024
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Job Description:
Customer Service Specialist
Requisition ID: 38353
Job Location(s):
Baltimore, MD, US
Job Description
Danfoss is currently hiring a Customer Service Specialist to join
our Climate Solutions organization. The Customer Service
Representative - OEM serves as the primary customer contact for
30-50 assigned customer accounts and ensures all customer needs and
expectations are met. They respond to inbound customer calls and
emails regarding order inquiry as to ship dates, problems, order
changes, repairs, and RMA's. They assist other customer service
associates with administrative duties. They communicate,
collaborate, and provide support to other departments such as
Technical Support, Logistics, Manufacturing, Regional Sales
Managers, Product Managers, etc., to resolve customer issues. They
support order processing including order entry, expediting orders,
change orders, returns, monitoring order status and resolving
discrepancies. This position can be on-site, hybrid or remote.
Job Responsibilities
Responsibilities for this position include but are not limited to
the following.
Respond to all customer communication in a timely, friendly, and
thorough manner
Drive a positive customer experience by building relationships,
exhibiting empathy, and providing solutions to their customer
needs.
Communicate effectively and resolve customer issues regarding
orders, processing, transportation, outstanding invoices, etc.
Collaborate and maintain effective communication with sales,
marketing, manufacturing, fulfillment, and warehouse to ensure
accurate and timely responses to customer inquiries regarding
product availability, pricing, and delivery requirements.
Maintain and communicate internally and externally with customers
ensuring focus on customer
Take initiative and be detailed and proactive to ensure that
customers concerns are be addressed thoroughly and accurately and
to prevent line down situations.
Contribute and collaborate with team to ensure that KPIs and
customer satisfaction requirements are met.
Respond to inbound customer calls and email regarding order inquiry
as to ship dates, problems, order changes, repairs, and RMA's.
Communicate with other departments such as Technical Support,
Logistics, Manufacturing, Regional Sales Managers, Product
Managers, etc., to resolve customer issues.
Support ordering processing including order entry, expediting
orders, change orders, returns, monitoring order status and
resolving discrepancies.
Have meetings with Key Account Managers and Sales support as needed
to ensure customer expectations are met.
Ad hoc meetings with customers and Key Account Managers to ensure
deadlines are met.
Provide open order reports as requested.
Work in close collaboration with Key Account Managers to ensure
exceptional customer service as needed (weekly).
Work in customer portals.
Additional duties as required.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace
fosters creativity, innovation, and a broader perspective in
decision-making. When you consider this job posting, do you feel
like your profile is not a perfect match? Numerous studies have
found that women and people of color are more likely to apply only
when they meet all requirements listed in the job posting. Even if
you do not check all the boxes, we encourage you to apply anyway.
We are curious to find out how you can bring new insights to the
role or to Danfoss as an organization.
Required:
High School diploma
Minimum 1+ year (s) work experience or bachelor's degree in related
field
Excellent interpersonal, written, and oral communication skills
Must possess a professional, friendly attitude
Ability to collaborate in team environment and effectively work
with internal and external customers
Basic Microsoft Office experience
Strong work ethic and self-starter, able to effectively manage and
own multiple priorities and adapt to change within a fast-paced
business environment
Preferred:
Customer contact center experience
ERP (SAP) experience
Employee Benefits
We are excited to offer you the following benefits with your
employment:
Bonus system
Paid vacation
Possibility to work remotely
Personal insurance
Opportunity to join Employee Resource Groups
Employee Referral Program
This list does not promise or guarantee any particular benefit or
specific action. They may depend on country or contract specifics
and are subject to change at any time without prior notice.
Danfoss - Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to
use resources in smarter ways - driving the sustainable
transformation of tomorrow. No transformation has ever been started
without a group of passionate, dedicated and empowered people. We
believe that innovation and great results are driven by the right
mix of people with diverse backgrounds, personalities, skills, and
perspectives, reflecting the world in which we do business. To make
sure the mix of people works, we strive to create an inclusive work
environment where people of all backgrounds are treated equally,
respected, and valued for who they are. It is a strong priority
within Danfoss to improve the health, working environment and
safety of our employees.
Following our founder's mindset "action speaks louder than words",
we set ourselves ambitious targets to protect the environment by
embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity,
reduce emissions, lower energy consumption, and enable
electrification.
Our solutions are used in such areas as refrigeration, air
conditioning, heating, power conversion, motor control, industrial
machinery, automotive, marine, and off- and on-highway equipment.
We also provide solutions for renewable energy, such as solar and
wind power, as well as district-energy infrastructure for
cities.
Our innovative engineering dates back to 1933. Danfoss is
family-owned, employing more than 42.000 people, serving customers
in more than 100 countries through a global footprint of 95
factories.
Danfoss engineers solutions that increase machine productivity,
reduce emissions, lower energy consumption, and enable
electrification.
Our solutions are used in such areas as refrigeration, air
conditioning, heating, power conversion, motor control, industrial
machinery, automotive, marine, and off- and on-highway equipment.
We also provide solutions for renewable energy, such as solar and
wind power, as well as district-energy infrastructure for
cities.
Our innovative engineering dates back to 1933. Danfoss is
family-owned, employing more than 42.000 people, serving customers
in more than 100 countries through a global footprint of 95
factories.
Nearest Major Market: Baltimore
Keywords: Danfoss LLC, Harrisburg , Customer Service Specialist, Hospitality & Tourism , Baltimore, Pennsylvania
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