Customer Service Spec II
Company: Ace Hardware
Location: Fredericksburg
Posted on: April 26, 2024
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Job Description:
Compensation Details: $15.40 to $23.00 per hour Why should you
join our team? We live our values - W.E.L.I.G.H.T (Winning,
Excellence, Love, Integrity, Gratitude, Humility, and Teamwork).
Gratitude. Humility. Love. You don't often see values like these in
most corporate statements, but Ace is different. These things are
important to us. They represent our commitment to the company, our
employees, to Ace retailers and to the Ace brand. In addition to
providing our employees a great culture, Ace also offers
competitive benefits* that address life's necessities and perks,
many of which expand and improve year after year, including: Weekly
Pay Paid Time Off Programs (incl. vacation, paid sick time, holiday
pay). Newly hired full-time employees will receive a one-time
pro-rated allocation of up to 24 hours of vacation in their first
calendar year depending on the month of hire. Paid sick time in
accordance with applicable state law. You will receive up to 9
holidays per year, depending on the month of hire. Comprehensive
health coverage (medical, dental, vision and disability - up to 26
weeks short-term disability and long-term disability) & life
insurance benefits for you and your dependents. Generous 401(k)
retirement savings plan with company contributions, averaging 9.6%
per year of eligible earnings over the past 5 years Dock to Driver
Program: Ace will pay for your CDL License and Training to provide
a career path transition to a Driver position Long-term Career
Opportunities: Many of our leaders started with Ace looking for a
job, just like you, but found long-term career opportunities at our
15 Distribution Centers across the country and our Corporate
Headquarters. Our company is growing, and we would love to have you
grow with us! Tuition Reimbursement Program Employee Recognition
Program Merchandise Discounts on Top Brands like Weber, Traeger,
Yeti, Craftsman, DeWalt and thousands more! Employee Assistance
Program (EAP) - access to free visits to therapists and lawyers,
guidance on financial matters, elder and childcare, and assistance
with tickets to entertainment events. Adoption cost reimbursement
Identity theft protection * Benefits are provided in compliance
with applicable policies. Job Description: Schedule: Monday through
Friday 7:00am to 3:30pm Customer Service Representative You already
know, Ace is a place for you to have a long term career you can be
truly proud of, with competitive pay, unheard of financial
incentive opportunities, and comprehensive benefits for you and
your family. Ace Hardware Distribution Centers are where team
players collaborate to support amazing retailers be the most
helpful hardware stores on the planet. You currently serve a
purpose and take pride in enabling independent store owners to
compete and grow as they execute our ultimate goal; being Helpful
within their communities. We currently have an opening in our
Customer Service Department at our Fredericksburg, PA location. Job
Description: Researching/issuing debits and credits to Ace stores
for returned goods and shortages/damage claims Assisting retailers
with order entry problems Provide stock checks for Ace stores
Assist retailers either via email or phone Maintain assigned store
files Requirements: Previous customer service and data entry
required Good keyboard, math, 10-key experience and analytical
skills a must Must be able to communicate with Ace retailers to
resolve issues in a fast-paced environment Strong attention to
detail Must be capable of managing a fluctuating workload and
meeting assigned goals Strong phone skills Previous SAP experience
helpful Our Amazing Team: Participates in a safe work environment;
Demonstrates quality work performance; Supports our Stores / Owners
by meeting productivity goals; Helps each other by maintaining good
attendance; Expands their warehouse knowledge by cross training in
other departments; and Demonstrates our Ace Values of Winning,
Excellence, Love, Integrity, Gratitude, Humility, Teamwork. We want
to hear from you! When most people think of career opportunities
with Ace Hardware, they often think of the helpful cashiers and
sales associates at their local store. However, have you also
considered the people behind the scenes who select, promote, ship
and process the invoices for more than 75,000 products? Maybe you
haven't, but we'd like you to. Because together we help our
customers take care of their homes. Come find out why a career with
the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer Ace Hardware Corporation and its
subsidiaries are committed to a policy of promoting equal
employment opportunities. The company recognizes the importance of
diversity and leveraging the skills and talents of all people to
the mutual advantage of each individual and the organization. The
company is committed to the prevention of employment discrimination
related to race, religion, color, sex (including sexual
harassment), gender identity, national origin, age, marital status,
disability and military or veteran status, sexual orientation or
any other action covered by federal or applicable state/local laws.
Disclaimer The pay range for this position starts as listed in the
job posting, but could be higher based on education and experience.
Please note, compensation decisions are dependent on the facts and
circumstances of each opening. We take into consideration the
minimum requirements outlined in the job description, such as an
individual's education, training and experience, the position's
work location, required travel (if any), and external market
conditions when determining the final salary for potential new
hires. Be aware that salary estimates published via alternate
online job boards may not be a true representation of the actual
pay range offered for this position. Please refer to the Ace
position description for the accurate starting pay range
information and feel free to discuss this with a Talent Acquisition
professional if you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all
aspects of the position listed. It is meant to cover the
basic/general essential job functions of a particular position. Ace
Hardware Corporation reserves the right to change job duties,
including essential job functions, according to business
necessity.
Keywords: Ace Hardware, Harrisburg , Customer Service Spec II, Hospitality & Tourism , Fredericksburg, Pennsylvania
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