Customer Service Coordinator
Company: Penske
Location: York
Posted on: October 30, 2024
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Job Description:
Position Summary: A Penske Customer Service Coordinator is
focused on working with customers to schedule preventative
maintenance requests, coordinate outside repairs, plan and manage
the shop work plan. This position is located at the Penske facility
at 10 Winship Road in York, PA. Major Responsibilities: • Develop
daily and weekly workforce plans by factoring customer needs,
estimated unscheduled repairs, available parts, technician skill
sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates
including changes to schedule or work, billing concerns, or to
resolve service issues. • Assure that all Penske Rental units are
maintained and prepared for customers • Ensure parts are available
for scheduled work • Hold vendors accountable for quality and
adherence to schedule for outside work • Provide customer service,
assuring customers are satisfied and will return for additional
business. • Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary • Other
projects and tasks as assigned by supervisor Qualifications: • 2
years of customer service experience required • At least 1 year of
hands on mechanical experience required • 2 years of supervisory
experience preferred • At least 2 years of service department
administration preferred • High School diploma or equivalent
required • Associates Degree, Technical School Degree, or Bachelors
Degree preferred • ASE certification preferred • Prior experience
with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with
specific instructions, guidelines, rules, regulations, or other
information established by Penske management • The associate must
be able to perform all work adhering to DOT, OSHA, and all Penske
safety and maintenance policies; including but not limited to the
correct selection and use of appropriate tools, PPE, machine
guarding, and established best safety practice. • Regular,
predictable, full attendance is an essential function of the job •
Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required. Physical Requirements: The physical and mental demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. • While
performing the duties of this job, the associate will be required
to move frequently, stand, walk, climb, bend, and sit for extended
length of time throughout their scheduled working period. • The
associate is required to use their hands on a routine and daily
basis to grasp, reach, touch, handle, feel, and/or otherwise
operate required tools or controls. • The associate must be able to
work safely at heights using applicable ladders and elevated
working platforms. • The associate must be able to safely work in
all weather conditions. • Given the frequent movement of large
trucks through the workplace, the associate must be able to see and
hear in order to safely navigate the work environment. • The
associate must be able to regularly lift and/or move up to
50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer. About Penske Truck
Leasing/Transportation Solutions Penske Truck
Leasing/Transportation Solutions is a premier global transportation
provider that delivers essential and innovative transportation,
logistics and technology services to help companies and people move
forward. With headquarters in Reading, PA, Penske and its
associates are driven by a dedication to excellence and a
commitment to customer success. Visit Go Penske to learn more. Job
Category: Vehicle Maintenance Management/Supervisors Job Family:
Customer Experience Address: 10 Winship Rd. Primary Location:
US-PA-York Employer: Penske Truck Leasing Co., L.P. Req ID: 2413731
Date posted: 10/28/2024
Keywords: Penske, Harrisburg , Customer Service Coordinator, Hospitality & Tourism , York, Pennsylvania
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