Front Desk Agent
Company: Marriott Hotels Resorts
Location: Herndon
Posted on: April 2, 2026
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Job Description:
Description Additional Information: This hotel is owned and
operated by an independent franchisee, Pinnacle Hotel Management .
The franchisee is a separate company and a separate employer from
Marriott International, Inc. The franchisee solely controls all
aspects of the hotel’s employment policies and practices, including
hiring, firing, discipline, staffing, compensation, benefits, and
all other terms and conditions of employment. If you accept a
position at this hotel, you will be employed by a franchisee and
not by Marriott International, Inc. Pay: $17.00-$18.00/hour based
on experience Job Type: Full-time Schedule: Varied Work Location:
In person Process all guest check-ins by confirming reservations,
assigning room, and issuing and activating room key. Process all
payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed
charges. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Coordinate with Housekeeping to
track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet
staff as needed. Supply guests with directions and information
regarding property and local areas of interest. Run daily reports
(number of arrivals, departures), identify any special requests,
and check reports for accuracy. Complete designated cashier and
closing reports in the computer system. Cash guests' personal
checks and traveler's checks. Count bank at the beginning and end
of shift. Balance and drop receipts according to accounting
specifications. Follow all company safety and security policies and
procedures, report accidents, injuries, and unsafe work conditions
to manager. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Comply
with quality assurance expectations and standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. Benefits: Employee assistance program Employee
discount Medical, Vision, and Dental Insurance options Holiday pay
Free employee meal per shift Free parking Referral program English
Must be legally authorized to work in the U.S. $17-$18/hour, PTO,
medical, vision, dental., holiday pay This company is an equal
opportunity employer. frnch1
Keywords: Marriott Hotels Resorts, Harrisburg , Front Desk Agent, Hospitality & Tourism , Herndon, Pennsylvania
