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The Office Manager and Customer Service Agent

Company: Crossway Montessori Communities
Location: Baltimore
Posted on: October 20, 2018

Job Description:

The Office Manager and Customer Service Agent maintains a presence in the reception and lobby area. They observe, record, and respond as needed to the comings and goings of students, parents, guests, staff and residents. They maintain a safe and comfortable environment for households with children and responds to client issues as appropriate. PROGRAM: With apartments and a Montessori school on-site, our campus serves diverse families in the Kensington/Wheaton Area. Our Crossway Community Intergenerational Learning Center offers a variety of services for the community in our event spaces and caf. Early childhood education services for children in our Montessori School engage young families and their children. Our Family Leadership Program services help adults find the support they need. The Intergenerational Learning Center provides family oriented educational modules available to residents, school community parents, and neighborhood community. We envision a community in which every family lives in a safe and caring neighborhood. Essential functions: Maintain a physical presence in the front desk area: Effectively field requests from walk-in customers, parents, residents, vendors and other visitors. o Submit daily logs of activities o Ensure all visitors sign-in and out. Answer the phone and route/log calls related to specific programs using script: Crossway Apartments, Crossway Montessori School, and Crossway Event Spaces. Crossway Montessori School o Maintain attendance records to the school o Ensure school late arrivals and early dismissals are documented and communicated to school staff. o School messages from parents need to be documented and forwarded to the appropriate teacher and support staff. o Support school staff in maintaining databases and files Crossway Apartments o Schedule move-in and move-outs for the Crossway Apartments. o Attend to lock-outs and alarm systems. o Manage vendor contacts, mail and deliveries Produce regular flyers, reminders, and newsletters in print and via email

Keywords: Crossway Montessori Communities, Harrisburg , The Office Manager and Customer Service Agent, Hospitality & Tourism , Baltimore, Pennsylvania

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