Sr Telecom System Analyst

Company: PHEAA
Location: Harrisburg
Posted on: March 25, 2020

Job Description:

The Pennsylvania Higher Education Assistance Agency (PHEAA) has a tremendous vision to provide funding for education opportunities to deserving students. As a not-for-profit Agency, all revenue beyond paying the bills are poured back into giving to these students. Responsible for planning and evaluating network systems capacity and performance requirements to ensure the network meets subscribed needs. Senior Telecom System Administrators focus on the interaction between computer systems, communication methods, and devices. May instruct, direct, and check the work of a team of technicians involved in tasks and activities relating to network monitoring, operations, installation, andor maintenance for all locations. This position works on the most complex projects, working independently. Salary Commensurate with experience Job Responsibilities Configure, administer and support networks and software products Conduct studies of network systems and softwaretechnology and make necessary recommendationschanges and improvements. Design and implement telecommunications softwarehardware solutions to address the most complex user needs. Plan for infrastructure and operational changes such as voice network, operating system, hardware, and applicationsinfrastructure upgrades. Determine how to meet growing capacity requirements while ensuring reliability within the network. Develop back-up routing plan on network to alleviate congestion, handle failures, or accommodate demand. Design and implement monitoring procedures to maximize availability and performance of the system while meeting defined targets. Responsible for troubleshooting the most complex activities such as reading system and application dumps and providing recommendations and performing resolution activities. Performs performance data collection, analysis, and tuning of the telephony systems and associated systems. Collaborate with telecommunications vendors to develop system software and hardware designs. Technical lead on a functional basis, providing a resource of strong expertise for the resolution of complex network problems. Project Management Communication Lead the implementation of projects to customize telephony system networks, software, and hardware. Assist in the evaluation and selection of equipment. Plan and evaluate network systems capacity and performance requirements to ensure the network meets subscribed needs. Assign project tasks and areas of responsibility to project team members from basic to complex. Monitors quality and rate of technical progress. Collaborate with and influence other Information Technology (IT) departments, functional users and vendors to provide guidance and manage project implementation or user support. Scopes, plans, and prioritizes multiple projects. Other Duties and Responsibilities May sit onor participate in industry specific user groupsor committees. Required to stay current in industry specific knowledge. Mentor less experienced Telephony Administrators. This may include assigning work, reviewing work for adherence to standards, and provide coaching guidance. Serves as a member of the disaster recovery team and participates in the Disaster Recovery testing. Other duties as assigned. Required Skills Bachelor degree in Computer Science or Information Technology related field and at least five years of experience or any equivalent combination of experience and trainingcertification. Expert knowledge of a progressive telephony system. Competent skills to debug and dig deeply into the most complex specific task to uncover root cause and provide solution(s). Partner with other Information Technology (IT) department, functional users and vendors to provide guidance, manage project implementation or users support. Experience working with programming languages such as VXML, VB.Net, HTTP and some basic UNIX command skills. Demonstrated ability to read computer vendor specifications and technical product manuals for implementation, customization andor administrative purposes. Demonstrated ability to logically diagnose problems and implement software fixes or customizations as needed to resolve outstanding issues. Strong ability to analyze and design new large-scale IT systems and modifications. Advance communication skills (written and verbal) presentation skills interpersonal skills analytical and consulting type skills. This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, the federal government requires applicants to possess U.S. citizenship. In light of this federal government requirement, PHEAA will be unable to hire applicants without United States citizenship for such positions. Essential Duties and Responsibilities This position requires participation in a 24x7x365 on-call rotation. The frequency of the rotation depends on the number of members in the team. On-call requires carrying a cell-phone and responding to calls within the agreed upon timeframe set within PHEAA's standards. Internet connectivity from home is required as part of the on-call rotation Flexible for occasional off-site travel required.

Keywords: PHEAA, Harrisburg , Sr Telecom System Analyst, IT / Software / Systems , Harrisburg, Pennsylvania