Desktop Support Engineer

Company: Vector Consulting, Inc
Location: Harrisburg
Posted on: March 27, 2020

Job Description:

Our Government client is looking for an experienced Desktop Support Engineer on a renewable 9 months contract role in Harrisburg, PA. Position Desktop Support Engineer This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring and testing workstation peripherals. This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems in order to meet the information technology resource needs for all employees. The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This position is also responsible for serving as a technical expert for all Incident Management tickets associated Support within the Department. Incident Management Support is responsible for resolution of any and all desktop hardware, software and peripherals connected to the Commonwealth network. Essential Responsibilities Technical expertise in incident and change management (ServiceNow) Create and maintain workstation images Manage SCCM application deployments and distribution points Expert knowledge with MS products and troubleshooting skills Performs hardware and software diagnostics Performs physical installation of IT equipment Excellent communication skills and assists customers to resolve issues Assist remote IT support teams with use of the SCCM console and other functions -Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience andor industry activities. -Strong team player, collaborates well with others to solve problems and actively incorporates input from various sources. -Demonstrated customer focus building strong customer relationships -Strong analytical skills and problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions anticipates obstacles and develops plans to resolve -Change oriented, actively generates process improvements supports and drives change, and confronts difficult circumstances in creative ways Required Desired Skills 2 years of SCCM Systems Administrator role experience Required 5 years of Experience in a desktop and end user support Required 2 years of Technical expertise in incident and change management (ServiceNow) Required 3 years of experience with Create and maintain workstation images Required 2 years of Manage SCCM application deployments and distribution points experience Required 5 years of Expert knowledge with MS products and troubleshooting skills Required 5 years of Performs hardware and software diagnostics Required 5 years of Performs physical installation of IT equipment Required 5 years of experience with Excellent communication skills and assists customers to resolve issues Required 2 years of experience to Assist remote IT support teams with use of the SCCM console and other functions Required About Vector Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAY Celebrating 25 years of service

Keywords: Vector Consulting, Inc, Harrisburg , Desktop Support Engineer, IT / Software / Systems , Harrisburg, Pennsylvania