PC Technical Support - Contract - A2427A

Company: Technovision, Inc.
Location: Harrisburg
Posted on: April 3, 2021

Job Description:

Our direct client is looking for a Technical Support staff to provide workstation, laptop, or Mac support including deployment, configuration, and troubleshooting for a Long Term Contract in Harrisburg, PA. Description - Provide workstation, laptop, and Mac support including deployment, configuration, and troubleshooting. - Candidate will be a member of the District 7 Support Team located in Harrisburg. - This team member will report daily to PEMA Headquarters with the possibility of assisting at other facilities within the District 7 coverage area around Harrisburg. - All security, health and safety requirements of the PEMA facility must be met by the candidate. - This currently includes submitting to bi-weekly COVID testing along with all staff reporting to the PEMA facility. - This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) - The candidate will be responsible for maintaining device compliance and health this includes tracking down PCrsquos that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Essential Responsibilities - Monitor incident queues for issues and take ownership and assist customers as required - Keep all support tickets up to date and well documented - As required, provided documentation on issue resolution for other teams - Monitor and report on PC issues, escalate issues work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. SKILL MATRIX - Deploying PCrsquos and providing support to end users in a large enterprise environment (1,000 PCrsquos +) - Required - Develop, test, maintain PC images. - Required - Experience supporting PCrsquos in a large domain environment. - Required - Install and configure PC hardware and peripherals. - Required - Repair PCrsquos by replacing hard drives, motherboards, memory, etc. - Required - Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos. - Required - Knowledge of Active Directory and experience troubleshooting GPOrsquos and name resolution. - Required - Experience with managing profiles and certificates on Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos. - Required - Experience supporting Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos using remote tools (SCCM remote, RDP, ARD) - Required - Application Support for MS Office 365 on Microsoft Windows PCrsquos, laptops, and Apple OSx MACrsquos. - Required - Experience integrating Macintosh systems into an Active Directory Domain environment. - Required - with VBS and PowerShell - Strong plus to have - Configuration Management Console queries and reporting. - Strong plus to have - SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. - Strong plus to have - Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). - Strong plus to have - Microsoft Certification. - Strong plus to have - Able to communicate in a clear manner. - Plus to have - Change oriented ndash improve processes and confront difficult circumstances in creative ways. - Plus to have - Demonstrated customer focus building strong customer relationships. - Plus to have - Effectively evaluate information to make correct decisions. - Plus to have - Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. - Plus to have - Strong team player ndash collaborate with others, be open to other ways of doing things. - Plus to have - Interested in emerging technologies demonstrated through training and attending technical events. - Plus to have Question 1 First round, in-person interviews are required for this position. Do you accept these conditions? Question 2 Client would prefer candidates local to the Harrisburg, PA Area. Are you fine with this? Question 3 The work hours for this position are part of the group changed to 7.5 hours a day and will be changed to 8 AM ndash 330 PM. Work is 100 at the PEMA Building. Are you fine with this? Location Harrisburg, PA Type Long Term Contract Please send resume to "jobs at etechnovision dot com" with A2427A in Subject for immediate consideration.

Keywords: Technovision, Inc., Harrisburg , PC Technical Support - Contract - A2427A, IT / Software / Systems , Harrisburg, Pennsylvania