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Sr. Field Service Technician

Company: Advantage xPO
Location: Harrisburg
Posted on: January 15, 2022

Job Description:

Signode is a leading transit-packaging provider, offering safe and effective products and solutions to our customers globally.

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 7,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of line packaging operations and protect products in transit. - Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

We are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company.

Please read the below job description and if you are interested please apply on Signode's website - here .

Senior -Field Service Technician - Harrisburg, PA
Perform duties to install and provide -on-demand/scheduled service -and training -for -all -general purpose equipment and a -wide variety of -industrial and -specific application machines.

Under -supervision;
Entry
All Field Service Rep job functions and responsibilities

Independently -schedule -service calls, diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, -electrical and electronic functions, -disassemble units, replace defective parts, make adjustments and test for proper operation on most equipment assigned.

Coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.

Overnight -travel -to -provide and meet service call schedules as required, including assistance outside of territory.

Proactively -report and follow up on -potential -unsafe conditions -and suggest effective solutions.

Telephone customers to review and resolve production failures, determine the nature of problems and recommend corrective action if feasible.

Mid
All entry level job functions and responsibilities

Identifying complex problems -relating to customer and/or machines, -reviewing related information to develop and evaluate options and implement -effective and strategic solutions.

Maintain effective customer relationships via tactful explanations of product failures, requiring discussion, persuasion and obtaining of approvals.

Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering

Design and -conduct training programs -for -repair and/or preventative maintenance. Audiences include -customer and -company service representatives.

Work with -inventory -manager to assist on -appropriate -inventory sourcing levels and specific parts as it pertains to their assigned territory

Identify -conversion -opportunities and retro fits -and notify appropriate parties to assist in quotation proposals

Assist -fellow peers -on field -responsibilities as -assigned

Advanced
All mid-level job functions and responsibilities

Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special conversions and retrofits of customer equipment.

Basic PLC knowledge to -troubleshoot and repair equipment programmable electronic control units

Prepare comprehensive technical -surveys on redesign leads as required for training department.

Experience
High school education or equivalent required

Completion of mechanical training program via a community college or trade school desired

Minimal 2 years of -transferable experience

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties -and/or skills of all personnel so classified. In addition, the employee is expected to adhere to all company policies while employed.

#LI-ML1

About Advantage xPO

Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage xPO, Harrisburg , Sr. Field Service Technician, IT / Software / Systems , Harrisburg, Pennsylvania

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