US E-EA Deloitte Technology Academy (DTA)- Manager Alliance Vendor Training
Company: Deloitte
Location: Harrisburg
Posted on: May 12, 2022
Job Description:
Job Title: DTA- Manager Alliance Vendor Training
Location: Open
Position Reports to: Alliance Vendor Training & Operations
Leader
The chief purpose of the Development Center of Excellence (COE) is
to bring out the best of every person and the best of every team,
so that we can deliver the best of our Firm to our clients.
The Development COE focuses on:
- Bringing out the leader in every person
- A holistic approach to development that emphasizes not just
education, but also self-awareness, exposure to real-world
problems, and connections to people
- Positioning our people to help tackle some of the most complex
issues in business, our communities, and society at large
The Team
This position will work closely with Consulting and Risk and
Financial Advisory (RFA) practices, as well as other Deloitte
business and enabling areas, to manage and deliver initiatives
associated with Deloitte Technical Academy (DTA) external vendor
training.
Work you'll do
Act as a business program manager to advise, connect, and
coordinate external vendor training cross functionally, and in some
instances, globally.
Oversee Vendor Training Requests
- Work closely with business stakeholders to understand their
technical vendor training needs and deliver quality solutions that
achieve desired business outcomes
- Guide the CTS VTMS (Vendor Training Management System) support
team on business processes for a smooth customer experience for
both the external vendor and the learner
- Manage a wide variety of technical training requests (live and
virtual offerings, product licenses, and exam voucher requests) as
well as strategic initiatives in support of business
stakeholders
- Coordinate US and USI team resources to maximize cross-level
efficiencies and best practices with regards to delivering
technical training
Stakeholder Management
- Build trusted and effective relationships with key
stakeholders
- Provide consultative expertise to identify, research, and
resolve complex technical training needs
- Deliver communications and reporting to stakeholders that
provide insight, data, and recommendations
Streamline Policies and Procedure
- Review, streamline and enforce policies and procedures through
DTA to maintain consistency in what is provided to our
learners
- Communicate and enforce policies and procedures effectively
across business leadership, and the learner population
- Support the change management of policies and procedures by
creating communication plans, communications, and any other
supporting materials to encourage adoption
- Demonstrate initiative in identifying areas for operational
improvement, making suggestions, and driving change to gain
efficiencies and improve service
- Support cross-team operational initiatives as needed
Cross-Team Coordination
- Serve as a primary point of contact and liaison with other
members of DTA concerning external vendor training
- Collaborate across DTA and other Learning and Development
colleagues to share best practices for external vendor training
Qualifications
Required:
- Bachelor's Degree; Minimum 5 years of related experience
- Ability to work independently and effectively in a fast-paced,
multi-tasking environment
- Strong strategic-thinking skills with an ability to collaborate
with team members on best practices
- Strong ability to influence and engage stakeholders at all
levels as well as build strong working relationships
- Sound core consulting and project management skills
- Excellent written and oral communication skills and attention
to detail
- Strong problem-solver with the ability to develop creative and
innovative solutions to complex problems
- Proficient Microsoft Office skills
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Keywords: Deloitte, Harrisburg , US E-EA Deloitte Technology Academy (DTA)- Manager Alliance Vendor Training, IT / Software / Systems , Harrisburg, Pennsylvania
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