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US E-EA Deloitte Technology Academy (DTA)- Manager Alliance Vendor Training

Company: Deloitte
Location: Harrisburg
Posted on: May 12, 2022

Job Description:

Job Title: DTA- Manager Alliance Vendor Training

Location: Open

Position Reports to: Alliance Vendor Training & Operations Leader

The chief purpose of the Development Center of Excellence (COE) is to bring out the best of every person and the best of every team, so that we can deliver the best of our Firm to our clients.

The Development COE focuses on:

  • Bringing out the leader in every person
  • A holistic approach to development that emphasizes not just education, but also self-awareness, exposure to real-world problems, and connections to people
  • Positioning our people to help tackle some of the most complex issues in business, our communities, and society at large
    The Team

    This position will work closely with Consulting and Risk and Financial Advisory (RFA) practices, as well as other Deloitte business and enabling areas, to manage and deliver initiatives associated with Deloitte Technical Academy (DTA) external vendor training.

    Work you'll do

    Act as a business program manager to advise, connect, and coordinate external vendor training cross functionally, and in some instances, globally.

    Oversee Vendor Training Requests

    • Work closely with business stakeholders to understand their technical vendor training needs and deliver quality solutions that achieve desired business outcomes
    • Guide the CTS VTMS (Vendor Training Management System) support team on business processes for a smooth customer experience for both the external vendor and the learner
    • Manage a wide variety of technical training requests (live and virtual offerings, product licenses, and exam voucher requests) as well as strategic initiatives in support of business stakeholders
    • Coordinate US and USI team resources to maximize cross-level efficiencies and best practices with regards to delivering technical training
      Stakeholder Management

      • Build trusted and effective relationships with key stakeholders
      • Provide consultative expertise to identify, research, and resolve complex technical training needs
      • Deliver communications and reporting to stakeholders that provide insight, data, and recommendations
        Streamline Policies and Procedure

        • Review, streamline and enforce policies and procedures through DTA to maintain consistency in what is provided to our learners
        • Communicate and enforce policies and procedures effectively across business leadership, and the learner population
        • Support the change management of policies and procedures by creating communication plans, communications, and any other supporting materials to encourage adoption
        • Demonstrate initiative in identifying areas for operational improvement, making suggestions, and driving change to gain efficiencies and improve service
        • Support cross-team operational initiatives as needed
          Cross-Team Coordination

          • Serve as a primary point of contact and liaison with other members of DTA concerning external vendor training
          • Collaborate across DTA and other Learning and Development colleagues to share best practices for external vendor training


            • Bachelor's Degree; Minimum 5 years of related experience
            • Ability to work independently and effectively in a fast-paced, multi-tasking environment
            • Strong strategic-thinking skills with an ability to collaborate with team members on best practices
            • Strong ability to influence and engage stakeholders at all levels as well as build strong working relationships
            • Sound core consulting and project management skills
            • Excellent written and oral communication skills and attention to detail
            • Strong problem-solver with the ability to develop creative and innovative solutions to complex problems
            • Proficient Microsoft Office skills


Keywords: Deloitte, Harrisburg , US E-EA Deloitte Technology Academy (DTA)- Manager Alliance Vendor Training, IT / Software / Systems , Harrisburg, Pennsylvania

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