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Technical Solutions Engineer

Company: Nelnet
Location: Harrisburg
Posted on: September 18, 2022

Job Description:

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.The Technical Solutions Engineer works with clients and internal associates to deploy code and SQL queries to create reports, convert data, troubleshoot problems and develop other custom deliverables.JOB RESPONSIBILITIES:

  • Develops solutions efficiently and effectively given the software tools available.
  • Collects and analyzes data for import into the SIS and identifies potential issues using a variety of tools including SQL/T-SQL/Access queries and Excel Lookups, Pivots, and other functions.
  • Solves application support issues through effective troubleshooting of complex problems with transactions, record history, and log information.
  • Performs data analysis and database adjustments for clients as needed.
  • Creates and supports baseline and forms-based custom reports, requiring HTML and CSS code.
  • Proactively resolves issues by identifying potential problems and implementing solutions.
  • Works within structured repository deployment environment.
  • Stays up-to-date with various technologies employed in the SIS platform and shares this knowledge with other support engineers.
  • Perform many functions for the team using a wide variety of technologies.EDUCATION:
  • Bachelors degree in related field or equivalent experience.EXPERIENCE:
  • 2+ years of experience in a technical environment.
  • 2+ years of data analysis experience desired.
  • Experience writing complex SQL queries preferred.
  • Experience with HTML and CSS preferred.
  • Extensive experience in examining, investigating and solving dynamic problems.COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
  • Ability to work independently.
  • Skills to resolve complex problems under higher pressure and in stressful situations.
  • Excellent time management and project prioritization.
  • Strong record in collaborating with other teams.
  • Demonstrated initiative and dependability
  • Ability to be flexible, creative, detailed and customer service focused.
  • Highly analytical.
  • Great troubleshooting skills
  • Self-motivated with the ability to take initiative.Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .Nelnet is a Drug Free and Tobacco Free Workplace.

Keywords: Nelnet, Harrisburg , Technical Solutions Engineer, IT / Software / Systems , Harrisburg, Pennsylvania

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