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Sr. Software Service Specialist

Company: PerkinElmer
Location: Harrisburg
Posted on: September 22, 2022

Job Description:

Key Responsibilities:

  • Troubleshooting articles and resource access issues
  • Meeting with users, stakeholders and vendors (as necessary)
  • User account management and reconciliation (and associated activities)
  • Writing IT support documentation
  • IT metrics and assisting with BLInC operations metrics
  • Triaging tickets in ticket tracking system
  • Assisting with onboarding new services and resources
  • Performing BLInC website updates
  • Sets work expectations with customers and delivers against them
  • Extensive, detailed knowledge of software build and deployment in a matrixed, shared services environment, as well as development life cyclesCritical Skills:
    • Customer facing skills - written and oral communication
    • Self-starter
    • Self-motivated
    • Strong MS Office skills
    • Demonstrated ability to learn new systems.
    • Ability to drive, and work well in teams
    • Possess excellent customer consulting, written and communication skillsBasic Qualifications:
      • Bachelor s degree in Computer Science or relevant degree
      • 2+ years of experience in the support of Library and Information Centers with IT support in a corporate infrastructure.Preferred Qualifications:
        • Some knowledge of HTML and/or CSS preferred, but not required
        • Ticket/issue tracking systems experience
        • PowerBI experience preferred; any dashboards experience is a plus
        • Knowledge/education in the Life Sciences is a plusOther Requirements:
          • Must be able to remains in a stationary position more than 25% of the time
          • The person in this position needs to occasionally move inside and outside labs
          • Occasionally move or lift up to 25 pounds
          • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Keywords: PerkinElmer, Harrisburg , Sr. Software Service Specialist, IT / Software / Systems , Harrisburg, Pennsylvania

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