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PC Technical Support - 100% Onsite - Long Term Contract - Harrisburg, PA - B657B

Company: Technovision Inc
Location: Harrisburg
Posted on: November 21, 2022

Job Description:

Our direct client is looking for a PC Technical Support for a 100% Onsite, Long term Contract position in Harrisburg, PA

First two weeks of employment will be 100% onsite for training purposes.

Job Description:
- Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.
- Candidate will be a member of the District 7 Support Team located in Harrisburg.
- This team member will report daily to PEMA Headquarters with the possibility of assisting at other facilities within the District 7 coverage area around Harrisburg.
- All security, health and safety requirements of the PEMA facility must be met by the candidate. Mask mandates are in place.
- This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
- The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skill Matrix:
- Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +) - Required
- Develop, test, maintain PC images - Required
- Experience supporting PC's in a large domain environment - Required
- Install and configure PC hardware and peripherals - Required
- Repair PC's by replacing hard drives, motherboards, memory, etc - Required
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's - Required
- Knowledge of Active Directory and experience troubleshooting GPO's and name resolution - Required
- Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. - Required
- Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD)- Required
- Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's - Required
- Experience integrating Macintosh systems into an Active Directory Domain environment - Required
- Scripting with VBS and PowerShell - Strong Plus To Have
- Configuration Management Console queries and reporting. - Strong Plus To Have
- SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize - Strong Plus To Have
- Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) - Strong Plus To Have
- Microsoft Certification - Strong Plus to Have
- Able to communicate in a clear manner - Plus to Have
- Change oriented - improve processes and confront difficult circumstances in creative ways - Plus to Have
- Demonstrated customer focus; building strong customer relationships - Plus to Have
- Effectively evaluate information to make correct decisions - Plus to Have
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information - Plus to Have
- Strong team player - collaborate with others, be open to other ways of doing things - Plus to Have
- Interested in emerging technologies demonstrated through training and attending technical events - Plus to Have

Question 1: Client would prefer candidates local to the Harrisburg, PA Area. Are you fine with this?
Question 2: The work hours for this position will be 8 AM - 4 PM with an half hour "working" lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after). Work is 100% at the PEMA Building. Are u Fine with This?

Location: 100% Onsite in Harrisburg, PA
Type: Long Term Contract

Keywords: Technovision Inc, Harrisburg , PC Technical Support - 100% Onsite - Long Term Contract - Harrisburg, PA - B657B, IT / Software / Systems , Harrisburg, Pennsylvania

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