PTC - MS Dynamis 365 Developer

Company: TalentBurst, Inc.
Location: Harrisburg
Posted on: January 26, 2023

Job Description:

Role: MS Dynamics 365 Developer
Duration: 2-year contract
Location: Harrisburg, PA
Details: Remote role. Candidate MUST be able to be on-site first and last day of work to pick up equipment.

Job Description:

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• Leads and/or participates on project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users.
  
• Configures and maintains enterprise systems and software to support end users and Commission business processes. Identifies and corrects configuration issues to restore solutions and ensure proper operation.
  
• Develops and maintains Business Process Procedures (BPPs) and other documentation.
  
• Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes.
  
• Participates and/or assists in training of end users regarding their specific systems and processes.
  
• Develops, maintains, executes, and validates test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.
  
• Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
  
• Monitors business systems and business processes to identify and recommend opportunities for process improvement.
  
• Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission. Determines what changes may be necessary to incorporate within enterprise systems.
  
• Utilizes various software and/or technology tools to perform job duties.
  
• Performs related duties as assigned.
  
• Perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, unit testing, and implementation.
  
  EXPERIENCE:
  
  
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  • 6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user procedures.
    
  • Experience building Customer oriented Dynamics applications.
    
  • Experience in mapping and documenting customer journeys.
    
  • Experience with Computer Telephony Integration (CTI)
    
  • Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system.
    
  • Experience with importing and exporting data from/to MS Dynamics.
    
  • Experience with setting up Power Automate and MS Flows.
    
  • Experience in using Knowledge Base and smart assist functionalities available in Dynamics.
    
  • Experience with system configuration and deployments.
    
  • Experience in standard D365 Online development - forms, fields, views, dashboards, workflows, plugins, etc.
    
  • Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform.
    
  • Experience in developing and maintaining easy to use Dynamics Web Portal for customer self-service include the ability for capturing real time payments from customers.
    
  • Experience in developing and maintaining real time integration between CE and F&O via LogicApps
    
  • Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications.
    
  • Experience with maintaining custom code in Azure DevOps
    
  • Experience in writing custom code, plugin code etc. built on the Dynamics platform.
    
  • Experience in enhancing ChatBOT experiences available in the Azure platform for online customers.
    
  • Experience in enhancing Azure BOT framework to automate business processes.
    
  • Experience with enhancing out of the box functions related to General Ledger, Accounts Receivable and Credit and Collections modules and related business processes in F&O
    
    CERTIFICATIONS / EDUCATION:
    
    
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    • Bachelor's degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.
      
    • Microsoft certifications in specified technical areas are a plus, but not required.
      

Keywords: TalentBurst, Inc., Harrisburg , PTC - MS Dynamis 365 Developer, IT / Software / Systems , Harrisburg, Pennsylvania