Technical Services Representative
Company: Orion Talent
Posted on: September 19, 2023
Title: Technical Services Representative
Location: Remote, home-based role. Openings in the greater
Harrisburg, PA area & in the greater Dayton, OH area. Must be
located within -50-100 miles of these metro areas.
Shift: Normal daytime working hours Monday-Friday with some
variance depending on customer/project.
Compensation: $80K - $85K salary position + 10% bonus based on
individual & company performance + annual review and pay increases
+ $120/month cell phone allowance + lump-sum relocation available
for the right candidate + car allowance or vehicle for travel,
whichever you prefer. Total 1st Year -$90K-$95K+.
Benefits: Company offers a comprehensive benefits package designed
to promote wellness and provide protection for its associates and
their families, including medical coverage, dental coverage, life
insurance, short-term and long-term disability, 401(k), gift
program, employee assistance programs, educational assistance, and
Travel: You can expect to travel during the week in support of
clients in your territory, which covers an area within about 4-5
hours of these metro areas. Travel will primarily be on the road
with a lot of "windshield time" with occasional travel via airplane
if the drive is more than 6 hours away. On average you'll be away
from home 2 or 3 nights during the week. You will be home on the
Position Description: As a Technical Service Rep, you will report
to the Tech Services Manager and provide efficient and timely
technical assistance in matter relating to their packaging
equipment operations and to facilitate customer quality and
packaging performance improvement. You will be responsible for
scheduling your work and providing on-site technical support as
required to clients and assigned customers throughout your
territory (typically 2 to 4 states in size). Critical to this role
is your ability to write field service reports on the "who, what,
when, where, and why" of your work and technical service/consulting
for the customer. Additionally, you will interact on calls and
emails with customers, internal sales, and other technical
resources in discussing technical things as it relates to customer
packaging needs, operations, and improvements. When you're in the
field you will not fix or repair the equipment in a hands-on
maintenance role (the client maintenance team does that), but
instead provide diagnostics, troubleshooting, and consultative
support of company packaging, equipment, and its operations to the
client (typically you'll work with client operators and maintenance
professionals) at client sites for smooth, optimal, and efficient
results. Key responsibilities include:
--- Identify areas for technical development where innovation and
process improvement can create new opportunities or improve
existing products delivering competitive advantage.
--- Troubleshoot machine/material issues on site.
--- Visit customer sites to address complaints, disposition of
materials, & document operating conditions
--- Maintain customer feedback system.
--- Prepare the appropriate documentation on RMA materials.
--- Maintain customer quality tracking for defective materials.
--- Investigate defective materials identified in plants to
determine root cause.
--- Coordinate with internal associates to ensure consistent
treatment of materials across all plants.
--- Aid the product development engineers and sales in developing
and commercializing new packaging.
--- Support all ISO related procedures.
--- Support product development, working with Packaging Engineers
and Plant Representatives in commercializing and refining
specifications and quality procedures for new and existing
--- Aid sales/development team in assessing/ensuring capabilities
meet client performance requirements.
--- Coordinate and manage commercialization trials.
--- Augment company's quality support staff by serving as a liaison
between the company and the customer.
--- Good electrical-mechanical maintenance skills and experience,
especially in a consultative capacity.
--- Excellent electrical troubleshooting and
ladder-logic/sequential input-output problem-solving.
--- Good mechanical pneumatics and hydraulics experience fixing and
--- Excellent customer service skills internally & externally
across organizations in demanding settings.
--- Outstanding relationship builder & collaborator to develop,
maintain, and strengthen partnerships.
--- Superb verbal and written communication skills
--- Proficient with computers and windows/microsoft office
--- During the hiring process you will complete an online
personality scenario-based assessment that used as an indicator and
as guidance for areas of professional development opportunity at
the company. The assessment is not a pass or fail.
--- All candidates must pass a physical and 10-panel drug test for
Training & Professional Development: Your initial training consists
of a well-blended mix of on-the-job training, learning the suite of
the company packaging products, equipment, systems, and processes,
learning the internal organization of teams and associates that
make the company so successful as a world leading packaging
company, and learning company clients, customers, the overall
business, and industry at-large. A large chuck of your training
will consist of shadowing experienced technical service reps and
becoming certified for your independent technical service as a
representative on your own. This typically takes a year or more but
can vary depending on your experience level and progress. Long-term
growth takes place through promotion to increased technical levels
along with opportunities to grow and promote into the manufacturing
side of the company's business and company.
Keywords: Orion Talent, Harrisburg , Technical Services Representative, IT / Software / Systems , Harrisburg, Pennsylvania
Didn't find what you're looking for? Search again!