Operations Telecom Coordinator
Company: Astound
Location: Bethlehem
Posted on: January 1, 2026
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Job Description:
Astound is a leading provider of internet, WiFi, mobile, and TV
services, dedicated to connecting communities and empowering lives
through innovative technology. We also keep businesses connected
with dependable fiber infrastructure and internet solutions backed
by award-winning service, helping organizations thrive in an
increasingly connected world. At the forefront of digital
transformation, we continuously evolve our offerings to meet the
dynamic needs of our customers—delivering reliable connectivity and
groundbreaking digital experiences. Our commitment to excellence
extends beyond infrastructure. We invest in our people through
personalized training, coaching, and a supportive work environment
that fosters growth and opportunity. Employees are empowered to
represent a superior telecommunications company while making a
meaningful impact in the communities we serve. We offer a robust
benefits package that includes rewards, recognition programs, and
employee discounts—ensuring our team members are supported in both
their professional and personal journeys. At Astound, we believe in
creating astounding possibilities for everyone, everywhere. Where
you will work (if applicable) : This position will be based out of
Astound's Bethlehem, PA office. A Day in the Life of the Operations
Telecom Coordinator: Work with OSP and Headend to resolve
signal/plant issues. Monitors network plant for signal issues and
pages out SMT’s Monitors online forums such as Twitter, Facebook
and DSL Reports and investigates for information, sending
resolutions to the appropriate groups for correspondence. Assists
Headend and Data and Voice Product Management with overnight
customers and maintenances. Reviews all pending trouble calls for
possible trends or wide scale plant issues. Assists Dispatch and
Field Techs with outages and any escalated service issues. Works
with VOD engineers on escalated or widespread VOD issues. Monitors
daily disconnect quota. Assist IR with escalated issues/last line
of defense in troubleshooting. Acceptance and assurance of proper
NOC ticket resolution (MTTR). Direct troubleshooting liaison to
Internet Engineering Group. Sets up and prioritizes maintenance SRO
work orders for SMT plant work. Reviews and monitors CMTS for
congestion. Create and review reports in Data Mart to improve
operations. Review, analyze and run various daily, weekly and
monthly reports. Prioritize, lead, act on and direct work within
the market. Scrub power supplies for issues and potential outages.
Other duties as assigned. What You Bring to the Table: Years of
Experience: 5 Proficiencies: ICOMS, Webtools/Enron, Telnet, TEADS,
Merlin, Cisco IOS, Microsoft CRM, Bill View, ProComm, Credit Check,
Data Mart, Sage Quest Must be able to work both autonomously and
within a group dynamic. Follow policies and department procedures
for all decision-making. High school diploma or equivalent We're
Proud to Offer a Comprehensive Benefits Package Including: 401k
retirement plan, with employer match Insurance options including:
medical, dental, vision, life and STD insurance Paid Time
Off/Vacation: Starting at 80 hours per year, and increases based on
tenure with the organization Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a
number of paid sick hours per calendar year and varies based on
state and/or local laws Tuition reimbursement program Employee
discount program *Benefits listed above are for regular full-time
position The base pay in Pennsylvania for this position is $22.05-
$36.75 per hour plus opportunities for bonus, benefits and
commission, if applicable. The base pay range represents the low
and high end of the hiring range for this job. Actual pay will vary
and may be above or below the range based on various factors
including but not limited to relevant skills, experience, and
capabilities. It is specific to Pennsylvania and may not be
applicable to other locations. Our Mission Statement: * Take care
of our customers * Take care of each other * Do what we say we are
going to do * Have fun Diverse Workforce / EEO: Astound is proud to
be an Equal Opportunity Employer, and we are dedicated to
cultivating an inclusive workplace where employees feel valued,
respected, and empowered. Discrimination of any kind has no place
here. We are committed to providing equal opportunities for all
employees and applicants, regardless of race, color, religion, sex,
gender, pregnancy, childbirth and related conditions, national
origin, age, physical and mental disability, marital status, sexual
orientation, genetic information, military or veteran status,
citizenship, or other status or characteristic protected by
applicable law. We strive to create a culture that celebrates our
differences and promotes fairness and inclusivity in all aspects of
our business. FCO (For San Francisco Candidates Only): Pursuant to
the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only) :
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Keywords: Astound, Harrisburg , Operations Telecom Coordinator, IT / Software / Systems , Bethlehem, Pennsylvania
