Desktop Engineer
Company: Global Enterprise Services, LLC
Location: Fort George G Meade
Posted on: February 18, 2026
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Job Description:
Job Description Job Description DISA DES - Desktop Hardware
Engineer GES is seeking a Tier III Desktop Hardware Engineer for
the DISA DES program. Under general supervision, provides
third-tier support to end-users for PC, server, mainframe
applications and hardware. Handles problems that the first and
second tier of help desk support is unable to resolve. May interact
with network services, software systems engineering, and/or
applications development to restore service and/or identify and
correct core problem. Simulates or recreates user problems to
resolve operating difficulties. Recommends systems modifications to
reduce user problems. Maintains currency and high level of
technical skill in field of expertise. Escalates more complex
problems to Senior Level. Education and Experience: High School
Diploma or equivalent 3 years of applicable work experience ITIL,
HDI, or Windows 10 MCTS certification Remedy/ServiceNow experience
Security CE (or appropriate DoDM 8570 Baseline Certification) IAT
Level II certification is required before start Responsibilities:
Experience supporting Windows 10, and MS Office 2016 Experience
using Remedy or a similar ticketing system Highly skilled at
explaining technical subjects to non- technical as well as
technical customers Expert in STIGs, Policy and Procedures for PC
Techs Strong customer service orientation Current and proficient in
any new concepts or practices in own IT discipline and applies that
knowledge to the current work. Ability to work with other teams
outside of Field Ops Work with PC Techs to resolve issues Installs,
configures, tests, maintains, monitors, and troubleshoots level III
end user workstation equipment and printers Have flexible working
hours to be available to support team when needed Perform all other
duties as assigned Knowledge and Skills: Has basic knowledge of
Project Management. Technical writing experience Innovative,
team-oriented problem solver Strong commitment to providing quality
service Excellent interpersonal, negotiation and communication
(verbal and written) skills Excellent organizational, time
management and follow through skills Ability to manage multiple
competing priorities Strong analytical and follow through skills
Ability to coordinate and get cooperation from multiple areas
within IT to accomplish assignments Ability to work well
independently on defined tasks Ability to work well as part of a
team Technical Knowledge Experience working in a DoD environment
Experience working with 3rd party vendors Training PC Techs on
Printers Clearance/Citizenship: Secret Must be US Citizen Travel
Requirements: This position will involve minimal travel Location:
Fort Meade, MD
Keywords: Global Enterprise Services, LLC, Harrisburg , Desktop Engineer, IT / Software / Systems , Fort George G Meade, Pennsylvania
