Help Desk Analyst
Company: STI
Location: Harrisburg
Posted on: April 1, 2026
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Job Description:
3 years Promptly answer help desk phone Promptly respond to help
desk emails Escalate issues to senior staff members by assigning
ServiceNow incidents to the appropriate technical resource Perform
agency computer repairs, as needed Install software/updates on
agency computers as needed Assist senior technical staff as
requested with lower level job tasks such as acquiring data and
running reports Run daily reports and hand deliver the reports or
insert into inter-company mail envelopes for pick-up and delivery
Create ServiceNow incidents for all phone and email requests
Provide assistance with cable clean-up, installations, data center
cleaning, moving or racking of equipment Ascertains the nature of
problem, determine whether problem is caused by hardware such as
modem, printer, cables, or telephone, or is an application issue
and logs in tracking system
Keywords: STI, Harrisburg , Help Desk Analyst, IT / Software / Systems , Harrisburg, Pennsylvania
