IT Support Specialist

Company: STI
Location: Harrisburg
Posted on: April 1, 2026

Job Description:

Hi there, Hope you are doing well My name is Kishore Kallem from Software Technology Inc. Trying to reach you regarding a job opportunity, please go through the below description and let me know if you are interested. Title: IT Support Specialist Location: Harrisburg PA Duration: Long Term This requisition requires only a virtual interview via Teams with video-enabled. This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120) Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team supporting located in Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will occasionally be required to travel to Driver and Photo License Centers providing IT support assistance with the possibility of assisting at other local facilities within the District 7 coverage area. Essential Responsibilities Monitor incident queues for issues and take ownership and assist customers as required Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Actively contributes as an expert or actual designer. Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements. Provides accurate estimates for design and programming efforts for system changes and enhancements. Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model. Confirms that technical architecture will support all changes required by product enhancements. Effectively leads product tests and trials. Identifies appropriate business examples to illustrate key concepts / features. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Applies specific expertise to ensure that products meet defined customer objectives. Anticipates and resolve issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Required Skills and Experience Required: Valid Driver’s License Required: 3 years’ experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment Required: 3 years’ experience installing and supporting laptops/docking stations Required: 3 years’ experience installing and supporting multifunction print devices Required: 3 years’ experience with Remedy or similar ticketing system Required: 3 years’ experience with premise cabling (installing Cat5e/6 cable and terminations) Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language Desired: Experience with Cisco VPN router installation and support Desired: Experience with Active Directory Desired: Experience with Hyena System Management Software Desired: Experience with Microsoft System Center Configuration Manager Desired: Experience creating process documentation (strong writing skills) Desired: Experience in project management Desired: Experience leading team deployments. Sincerely, Kishore Kallem Direct: 619-919-0103 | Fax: 866-608-6686 Email: kishore.k@stiorg.com | Web: www.stiorg.com 100 Overlook Center, Suite 200 Princeton, NJ 08540.

Keywords: STI, Harrisburg , IT Support Specialist, IT / Software / Systems , Harrisburg, Pennsylvania